Benefitfocus Customer Operations Specialist, Public Sector

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Software, Human ResourcesIndustries

Requirements

The ideal candidate possesses strong interpersonal skills and extensive technical product knowledge, with a fundamental understanding of configuration, payroll, and EDI. They should demonstrate a deep knowledge of business standards and communication skills necessary for ongoing relationship management, including the ability to deliver difficult messages and translate technical information into client-facing language. Influence on peers and leadership by example is also expected.

Responsibilities

The Customer Operations Specialist will respond to customer product inquiries and resolve concerns related to installation, operation, maintenance, or product compatibility. This role involves troubleshooting malfunctioning software applications, recommending corrective actions, and documenting customer information and recurring technical issues to improve product quality and development. The specialist will also serve as an internal and external escalation point, manage issue resolution with minimal leadership influence, and facilitate discovery sessions, product overviews, trainings, and renewal project meetings.

Skills

Customer Service

Operations

Public Sector

Benefits Administration

Cloud-based Software

Client Support

Communication

Voya Financial

Provides financial services and retirement solutions

About Voya Financial

Voya Financial offers a range of financial services, including retirement plans, investment management, and insurance products, to help individuals and businesses achieve financial wellness. Their services cater to individuals seeking retirement planning, employers looking to enhance employee benefits, and institutions needing tailored investment management. Voya stands out from competitors through its commitment to inclusiveness and corporate responsibility, which helps attract clients and talent. The company's goal is to build long-term relationships with clients, ensuring they achieve financial confidence and a fulfilling life.

New York City, New YorkHeadquarters

2014Year Founded

IPOCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Rally wellness program

Employee Assistance Program (EAP) and Work Life Services

Behavioral Health Family Support Program

Livongo support for diabetes, hypertension, and weight management

AccessHope cancer support

Wellthy caregiving assistance

Back-up child care and elder care

Health Advocate

ABLE accounts

Legal insurance

Identity theft protection

Voya Foundation Matching Gift Program

Risks

Increased competition from fintech companies may erode Voya's market share.

Operational challenges in integrating OneAmerica's business could affect service quality.

Regulatory scrutiny on fees may impact Voya's pricing strategies and profitability.

Differentiation

Voya's commitment to inclusiveness and corporate responsibility sets it apart in the market.

The acquisition of OneAmerica's retirement plan business expands Voya's client base significantly.

Voya's focus on digital financial planning tools enhances client engagement and satisfaction.

Upsides

Voya's ESG commitment aligns with the growing investor focus on sustainable investing.

The financial wellness market's growth offers significant opportunities for Voya's programs.

AI integration in investment management can enhance Voya's strategies and client outcomes.

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