Backend Operations Support Engineer (Card) - Day/Night Shift at Crypto.com

Singapore

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cryptocurrency, FintechIndustries

Requirements

Familiarity with payment card domain knowledge
Experience in DevOps, particularly with AWS, Kubernetes, and CI/CD pipelines
Solid experience in a Linux environment and relevant support tools
Familiar with monitoring systems and logging systems (e.g., Datadog, Sumologic, OpenTelemetry)
Experience with GitOps with ArgoCD is a plus
Experience with shell scripting, Ruby, Golang and SQL technologies is a plus
Strong analytical skills and the ability to proactively identify issues before they escalate
Detail-oriented with strong ownership of work and the ability to multitask

Responsibilities

Engage in requirements analysis, system design, and undertake part of the development work within the technical team
Write and refine integration tests to ensure the robustness and reliability of the software
Build close relationships with different operation teams to continuously improve operation efficiency
Act as the primary technical contact for resolving issues encountered by the Crypto.com Card project in production. This involves troubleshooting and root cause analysis of issues, and implementing effective solutions
Participate in the daily work of the CS team. Actively receive and handle issues submitted by users, and address their requirements promptly
Demonstrate a comprehensive understanding of all upstream and downstream business services related to derivatives trading, including onboarding, pricing and trading, to quickly analyze and locate problems. Actively solve the problems encountered or coordinate with relevant teams to promote problem-solving
Regularly organize and analyze the encountered problems, transform them into business requirements, and submit them to the Project Manager (PM) and developers (dev) to improve and optimize our products
Collaborate with the SRE team to formulate reasonable monitoring and alerting mechanisms. By leveraging monitoring tools and techniques, identify potential issues in the production environment as early as possible to prevent system failures
Provide system upgrade and optimization plans to enhance system performance and reliability
In the event of a system failure, coordinate with the infra team, SRE team, and other relevant teams to identify and troubleshoot the problem, aiming to minimize downtime and the impact on users
Requires flexibility to work shifts covering both Asia and EST timezones, including day/night shifts, based on operational needs

Skills

Key technologies and capabilities for this role

System DesignIntegration TestingTroubleshootingRoot Cause AnalysisMonitoringAlertingSRE

Questions & Answers

Common questions about this position

What is the salary for this Backend Operations Support Engineer position?

This information is not specified in the job description.

Is this role remote or does it require working from an office?

The position is flexible in Asia & EST timezones, requiring shift work including day/night shifts based on operational needs.

What skills are required for this role?

Required skills include familiarity with payment card domain knowledge, experience in DevOps with AWS, Kubernetes, and CI/CD pipelines, solid experience in Linux environments, and familiarity with monitoring and logging systems like Datadog, Sumologic, and OpenTelemetry.

What is the team structure or work environment like at Crypto.com for this role?

The team is lean and focused on designing, developing, maintaining, and improving software for ventures projects adjacent to core businesses, involving close collaboration with operation teams, CS team, SRE team, infra team, PM, and developers.

What makes a strong candidate for this Backend Operations Support Engineer role?

Strong candidates will have hands-on experience in DevOps tools like AWS, Kubernetes, CI/CD, Linux support, monitoring systems, plus familiarity with payment card domain; experience with GitOps/ArgoCD and shell scripting is a plus.

Crypto.com

Cryptocurrency trading and financial services platform

About Crypto.com

Crypto.com provides a platform for trading and managing cryptocurrencies, catering to over 100 million customers worldwide. Users can buy, sell, and store various cryptocurrencies while benefiting from services like transaction processing and card issuance. The platform generates revenue primarily through transaction fees and premium services, ensuring a secure and user-friendly experience. What sets Crypto.com apart from its competitors is its strong focus on regulatory compliance, security, and privacy certifications, which builds trust among users. The company's goal is to accelerate cryptocurrency adoption, aiming to have 'Cryptocurrency in Every Wallet™' and to support builders and entrepreneurs in creating a more equitable digital ecosystem.

Central and Western District, Hong KongHeadquarters

2016Year Founded

$24.3MTotal Funding

SERIES_ACompany Stage

Fintech, Crypto & Web3Industries

5,001-10,000Employees

Benefits

Competitive compensation package.

Huge responsibilities from Day 1: Be the owner of your own learning curve. The possibilities are limitless and depend on you

International company and team

Risks

Regulatory challenges in South Korea could pose compliance risks.

Integration of traditional financial instruments may expose new regulatory risks.

Expansion into Dubai involves navigating complex regulatory landscapes.

Differentiation

Crypto.com offers the world's largest crypto card program with Visa.

The company integrates traditional finance with crypto through strategic acquisitions.

Crypto.com is a leader in regulatory compliance, security, and privacy certifications.

Upsides

Acquisition of Orion expands product offerings in the UAE's crypto-friendly environment.

Growing interest in crypto-based loyalty programs enhances Visa card offerings.

Eco-friendly blockchain solutions align with Crypto.com's sustainability goals.

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