Close

Site Reliability Engineer

United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software Development, Cloud Infrastructure, DevOpsIndustries

Position Overview

  • Location Type: Remote
  • Job Type: Full-Time
  • Salary: Not specified

Close is a bootstrapped, profitable, 100% remote, approximately 100-person team focused on building a communication-centric CRM for small scaling businesses. We prioritize ownership, making a meaningful impact, and creating a product customers love. Our tech stack includes Python Flask, TaskTiger, MongoDB, PostgreSQL, Elasticsearch, Redis, AWS (EKS, MSK, RDS, ElasticCache), Docker, Terraform, and Ansible. We maintain a well-documented public API and embrace open-sourcing our code and ideas.

About the Role

You will join the Infrastructure Team at Close, responsible for building and maintaining the platform that runs all Close systems. You will work with:

  • Multi-terabyte MongoDB, PostgreSQL, and Elasticsearch clusters.
  • Telemetry systems built on Grafana’s LGTM stack and ClickHouse processing over 130 TB per month.
  • Multiple Kubernetes clusters running tens of thousands of pods.
  • GitHub Actions & ArgoCD powered CI/CD capable of rapid deployment and rollback.
  • A stable, up-to-date system with no scheduled downtime in 4 years.

About You

You are a resilient and expert builder of robust systems, valuing simplicity, resilience, composability, and maintainability. You have experience with a diverse array of infrastructure tools and systems, including:

  • CI/CD: CircleCI, GitHub Actions, ArgoCD
  • Configuration Management: Ansible, Terraform
  • Databases: Elasticsearch, MongoDB, PostgreSQL, ClickHouse
  • Cloud Computing: Kubernetes, AWS
  • Telemetry: Loki, Tempo, Grafana, Mimir/Prometheus

You are comfortable in a fast-paced, distributed team environment, managing your time effectively, communicating clearly, and supporting professional growth.

Potential Projects

  • Fully automating database lifecycles with Argo Workflow.
  • Eliminating all static credentials.
  • Reducing downtime and disruption during maintenance or disaster.
  • Improving our multi-region disaster recovery system.

Requirements

  • Senior 1 & 2: 5+ years of experience building modern infrastructure systems.
  • Staff: 8+ years of experience.
  • You are respected as an expert on the systems you run and have been the final point of escalation for mission-critical production systems.
  • Familiarity with technologies such as AWS, Terraform.

Skills

Python Flask
MongoDB
PostgreSQL
Elasticsearch
Redis
AWS
EKS
MSK
RDS
ElasticCache
Docker
Kubernetes
Terraform
Ansible
CI/CD pipelines

Close

CRM platform for startups and SMBs

About Close

Close provides a customer relationship management (CRM) platform tailored for startups and small to medium-sized businesses (SMBs). The platform enhances communication and minimizes manual data entry, allowing sales representatives to work more efficiently. Close's features include a user-friendly interface and automation tools that aim to double the productivity of sales teams. Unlike many competitors, Close operates on a subscription-based model and is a bootstrapped, profitable company with a fully remote team of around 90 employees. The company prioritizes autonomy and asynchronous communication, enabling team members to work from anywhere. Close's goal is to create a desirable work environment while maintaining transparency and investing in team growth, all while focusing on productivity and quality without micromanagement.

Toronto, CanadaHeadquarters
2013Year Founded
$243.2KTotal Funding
SEEDCompany Stage
Enterprise SoftwareIndustries
51-200Employees

Benefits

PTO
Family leave
Medical, dental, & vision coverage
401k with 6% match
Company goal-based bonus
Coworking stipend
Paid 4-week sabbatical
Flexible working hours

Risks

Emerging competitors like Celestia could threaten Close's market position.
Innovative platforms like Loft may raise CRM expectations in related industries.
Diversification trends in adjacent markets may pressure Close to expand offerings.

Differentiation

Close offers a user-friendly interface focused on sales productivity and automation.
The company operates with a 100% remote team, emphasizing asynchronous communication.
Close is bootstrapped and profitable, maintaining autonomy and transparency in operations.

Upsides

Increased CRM adoption due to remote work trends benefits Close's market position.
AI-driven automation tools align with Close's focus on reducing manual data entry.
The CRM market's projected growth offers significant opportunities for Close.

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