Close

Site Reliability Engineer

United States

Close Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software Development, Cloud Infrastructure, DevOpsIndustries

Requirements

Candidates should have 5+ years of experience building modern infrastructure systems for Senior 1 & 2 level roles, and 8+ years for Staff level roles, with experience as the final point of escalation in the support of mission critical production systems. Familiarity with AWS, Terraform, CircleCI, GitHub Actions, ArgoCD, Ansible, Elasticsearch, MongoDB, PostgreSQL, ClickHouse, Kubernetes, Loki, Tempo, Grafana, Mimir/Prometheus, and Argo Workflow is required.

Responsibilities

The Site Reliability Engineer will work with multi-terrabyte MongoDB, PostgreSQL, and Elasticsearch clusters, telemetry systems, multiple Kubernetes clusters, and a system that hasn't needed scheduled downtime in 4 years, contributing to projects like fully automating database lifecycles, eliminating static credentials, reducing downtime, and improving the multi-region disaster recovery system. They will also collaborate with a small and talented team in a fully distributed environment to build and maintain the platform that runs all Close systems.

Skills

Python Flask
MongoDB
PostgreSQL
Elasticsearch
Redis
AWS
EKS
MSK
RDS
ElasticCache
Docker
Kubernetes
Terraform
Ansible
CI/CD pipelines

Close

CRM platform for startups and SMBs

About Close

Close provides a customer relationship management (CRM) platform tailored for startups and small to medium-sized businesses (SMBs). The platform enhances communication and minimizes manual data entry, allowing sales representatives to work more efficiently. Close's features include a user-friendly interface and automation tools that aim to double the productivity of sales teams. Unlike many competitors, Close operates on a subscription-based model and is a bootstrapped, profitable company with a fully remote team of around 90 employees. The company prioritizes autonomy and asynchronous communication, enabling team members to work from anywhere. Close's goal is to create a desirable work environment while maintaining transparency and investing in team growth, all while focusing on productivity and quality without micromanagement.

Key Metrics

Toronto, CanadaHeadquarters
2013Year Founded
$243.2KTotal Funding
SEEDCompany Stage
Enterprise SoftwareIndustries
51-200Employees

Benefits

PTO
Family leave
Medical, dental, & vision coverage
401k with 6% match
Company goal-based bonus
Coworking stipend
Paid 4-week sabbatical
Flexible working hours

Risks

Emerging competitors like Celestia could threaten Close's market position.
Innovative platforms like Loft may raise CRM expectations in related industries.
Diversification trends in adjacent markets may pressure Close to expand offerings.

Differentiation

Close offers a user-friendly interface focused on sales productivity and automation.
The company operates with a 100% remote team, emphasizing asynchronous communication.
Close is bootstrapped and profitable, maintaining autonomy and transparency in operations.

Upsides

Increased CRM adoption due to remote work trends benefits Close's market position.
AI-driven automation tools align with Close's focus on reducing manual data entry.
The CRM market's projected growth offers significant opportunities for Close.

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