Automic Workload/UC4 Technical Support Engineer at DXC Technology

Sofia, Sofia-City, Bulgaria

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

IT ServicesIndustries

Requirements

Preferably 3+ years’ experience within IT Operations, infrastructure services support, operations monitoring or end user support
Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems, or equivalent certifications (advantage)
Good knowledge and working experience in Broadcom Automic Workload Automation/UC4
Experience and/or knowledge in additional Workload Automation software (strong advantage): Broadcom/CA Workload Automation (Autosys); BMC Control-M; IBM Tivoli Workload Scheduler
Hands-on experience in administration of Linux/UNIX based OS, Microsoft Windows Server, System administration, Application deployment and configuration
Understanding of the correlation between a Workload Automation software, applications, databases, and the hosting OS
Fluent in spoken and written English

Responsibilities

Responsible for delivering operational services to outsourcing accounts, covering the team’s portfolio skillset
Planning, coordination, and implementation of changes (Request For Change), service requests, and/or project tasks
Perform proactive analysis of issues, identify solutions and apply necessary fixes to the environment
Perform daily operational activities, incidents resolution and communication with other involved teams to deliver stable service, with high quality, and as requested by business customers
Troubleshooting in conjunction with vendor and third-party support
Perform other duties according to the IT Service Management processes

Skills

Key technologies and capabilities for this role

Automic Workload AutomationUC4AutosysBMC Control-MIBM Tivoli Workload AutomationIT OperationsInfrastructure SupportOperations MonitoringTroubleshootingIT Service Management

Questions & Answers

Common questions about this position

What benefits does DXC Technology offer?

DXC provides a competitive remuneration package, additional medical and life insurance, 4 days additional paid leave (total 24 days), food vouchers, training and career development, unlimited access to courses from partners like LinkedIn Learning and Udemy, access to a foreign language learning platform, stable employment, advancement opportunities, hybrid work arrangement, and workplace equipment for home office.

Is this a remote or hybrid role, and what's the location policy?

The role offers a hybrid work arrangement with a strong home office culture, providing everything needed to work comfortably from home while keeping offices open for collaboration, meetings, and team building.

What skills and experience are required for this position?

Candidates need preferably 3+ years in IT Operations, infrastructure support, operations monitoring, or end user support, good knowledge and working experience in Broadcom Automic Workload Automation/UC4, hands-on experience in Linux/UNIX and Windows Server administration, and fluent English. Knowledge of other workload automation tools like Autosys, BMC Control-M, or IBM Tivoli is a strong advantage, and a degree in Computer Science or related fields is preferred.

What is the company culture like at DXC Bulgaria?

DXC Bulgaria fosters a flexible environment with hybrid work, open offices for collaboration and team spirit, tailored development paths through training and certifications, and values growth, mission, and creating success for ambitious people.

What makes a strong candidate for this Automic support role?

A strong candidate has 3+ years in IT operations or support, solid hands-on experience with Broadcom Automic/UC4 and Linux/UNIX or Windows administration, knowledge of related workload automation tools, and fluent English; a relevant degree or certifications are advantageous.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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