[Remote] Dispatch Specialist I at Brightseed

Charlotte, North Carolina, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Telecommunications, BroadbandIndustries

Requirements

High School, GED or equivalent education and relevant experience
2+ years of related experience
Ability to prioritize with good time management skills
Strong customer service background
Excellent communication skills
PC skills and well versed in Microsoft Windows
Understanding of team collaboration & alignment

Responsibilities

Utilizing systems to monitor workflow and load the work to qualified technicians
Evaluating and reassigning work to available technicians as needed
Monitoring and regulating work volumes
Communicating with technicians and/or other departmental employees to resolve force availability imbalances
Reading and analyzing exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria
Ensuring that service orders and repair tickets are processed accurately
Utilizing job skills, company policies, and dispatch procedures to complete assigned tasks
Contacting customers via phone/email/text to schedule, reschedule, or confirm appointments
Ensuring customer satisfaction and resolving any appointment-related issues

Skills

Key technologies and capabilities for this role

dispatchingworkflow monitoringtechnician schedulingservice ordersrepair ticketscustomer communicationphoneemailtext scheduling

Questions & Answers

Common questions about this position

Is this Dispatch Specialist I position remote?

Yes, this is a remote position.

What qualifications are required for the Dispatch Specialist I role?

Candidates need a High School diploma, GED or equivalent, 2+ years of related experience, strong customer service background, excellent communication skills, PC skills with Microsoft Windows proficiency, good time management, and understanding of team collaboration.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Brightspeed?

Brightspeed prioritizes contemporary ways of working, has been recognized as a Top Workplace by the Charlotte Observer, and offers a mix of remote, hybrid, office, and field-based roles depending on position and needs, with a vibrant HQ in Charlotte, NC.

What makes a strong candidate for the Dispatch Specialist I position?

A strong candidate will have 2+ years of related experience, a strong customer service background, excellent communication skills, solid time management, PC proficiency in Microsoft Windows, and experience with team collaboration.

Brightseed

AI platform for discovering health-boosting compounds

About Brightseed

Brightseed discovers beneficial compounds in nature that can enhance human health using artificial intelligence. Their Forager® platform identifies bioactive compounds—small molecules from plants and microbes that positively affect biological functions. They also offer Brightseed™ Bio Gut Fiber, which contains bioactives that support gut health. By partnering with companies, Brightseed provides insights into bioactives and their health benefits, aiming to unlock the potential of these compounds.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$123.8MTotal Funding

GRANTCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Hybrid work flexibility

Medical, dental, & vision

Unlimited PTO

Life insurance

EAP

401(k) plan

Mental health platform

Employee discounts

Cell phone & commuter costs

Parental leave

Risks

Increased competition from established brands like Centrum in the bioactive market.

Over-reliance on partnerships like Manitoba Harvest could limit market reach.

Regulatory scrutiny poses challenges as Brightseed expands in the health and wellness sector.

Differentiation

Brightseed uses AI to discover bioactives, accelerating discovery from years to months.

Forager® A.I. maps bioactives to health outcomes with unprecedented accuracy and speed.

Brightseed's Bio Gut Fiber is made from upcycled hemp hulls, appealing to eco-conscious consumers.

Upsides

Growing consumer interest in personalized nutrition boosts demand for Brightseed's bioactive products.

Rising gut health awareness increases demand for Brightseed's gut health-focused bioactives.

Regulatory support for bioactives in supplements facilitates Brightseed's market expansion.

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