Customer Success Specialist - US
EmaFull Time
Mid-level (3 to 4 years)
Candidates should have 2-5 years of customer-facing experience in roles such as implementation consultant, sales engineer, or onboarding specialist. Proficiency in prompting AI models, hands-on experience with Excel, SQL, and APIs, and strong problem-solving skills are essential. Excellent written and verbal communication abilities, a passion for learning new industries and systems, and comfort commuting to San Francisco or New York City offices are also required. Previous experience with no/low-code tools is a plus.
Responsibilities include preparing and leading user trainings, requirements workshops, and co-building sessions with customers. The role involves building, documenting, and maintaining project artifacts like project plans and training materials. Automation Engineers will build and troubleshoot complex workflows, configure API connections, and write SQL queries. They will collaborate with Account Executives during the sales cycle, assist with discovery sessions, lead product demos, and build proof-of-concept solutions. Additionally, they will document and relay customer feedback to internal product and engineering teams.
Automates workflows for eCommerce businesses
Parabola automates complex workflows for eCommerce and retail businesses, allowing users to convert manual processes into automated flows for improved efficiency and scalability. Its main product is a no-code tool that enables users to create detailed workflows without any coding knowledge. This tool is particularly effective for tasks like real-time inventory updates, generating packing lists, and creating order forecasts. Parabola caters to a diverse clientele, from small online retailers to large eCommerce platforms, and operates on a subscription-based model with different pricing tiers based on workflow complexity and volume. The platform also supports API integration, facilitating smooth data transfer and enhancing its functionality. Parabola's goal is to streamline operations for businesses in the retail and eCommerce sectors, making their processes more efficient.