Manager, Strategic Accounts

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Robotics, Automation, Supply Chain, Warehouse AutomationIndustries

Requirements

Candidates require a Bachelor's degree and a minimum of 8+ years of experience in account management, client services, or sales, preferably in robotics, automation, or industrial technology sectors supporting large capital projects. Strong communication, negotiation, and presentation skills are essential, along with the ability to proactively resolve client issues and manage multiple complex accounts. Technical acumen and comfort in fast-paced business environments are also necessary. Fluency in Spanish is preferred but not required. Up to 60% travel may be required, and employees must possess a valid driver's license.

Responsibilities

The Manager, Strategic Accounts will drive customer satisfaction, retention, and revenue growth for robotics and automation solutions. This role involves managing a portfolio of priority client accounts, building professional partnerships, and addressing client issues to ensure high customer satisfaction and account retention. Responsibilities include identifying opportunities for service expansion within existing accounts, collaborating with cross-functional teams to deliver tailored solutions, and representing the team at customer meetings and industry events.

Skills

Account Management

Customer Relationship Management

Sales

Negotiation

Contract Management

Problem-Solving

Cross-functional Collaboration

Technical Insight

Client-Facing Experience

Organizational Skills

Symbotic

Develops robotics and software for supply chains

About Symbotic

Symbotic develops robotics and software aimed at improving supply chain operations. Their products include both hardware and software that work together to automate various processes within warehouses and distribution centers. This automation helps manufacturers, distributors, and retailers streamline their operations, making them faster and more efficient. Unlike many competitors, Symbotic focuses on creating a comprehensive solution that integrates seamlessly into existing supply chains, providing not just the technology but also ongoing support and maintenance. The goal of Symbotic is to enhance the profitability of their clients by optimizing supply chain performance through advanced automation.

Wilmington, DelawareHeadquarters

2007Year Founded

$607.5MTotal Funding

IPOCompany Stage

Robotics & Automation, Industrial & Manufacturing, Enterprise SoftwareIndustries

1,001-5,000Employees

Risks

Financial restatement and class action lawsuit may harm investor confidence and stability.

Integration challenges from OhmniLabs acquisition could divert focus from core operations.

Expansion in Georgia may face delays or cost overruns, impacting profitability.

Differentiation

Symbotic integrates proprietary robotics and software for advanced supply chain automation.

The company focuses on making supply chains faster, more efficient, and profitable.

Symbotic's acquisition of OhmniLabs expands its capabilities beyond traditional warehouse settings.

Upsides

Increased demand for warehouse automation due to e-commerce growth boosts Symbotic's market potential.

AI-driven robotics interest from major companies like Amazon enhances Symbotic's industry relevance.

Symbotic's expansion in Georgia creates 300 jobs, strengthening its operational capacity.

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