Implementation Specialist
TrueMLFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates should have 1-5 years of related experience in project/program coordination, ideally in a SaaS or technology-enabled services business. Experience in IT/OT/IoT, understanding of API integrations, and customer management are required. Experience in Mechanical/HVAC Engineering Consulting, Building Automation Systems, Building Information Management, or Enterprise Asset Management systems is a plus. A strong problem-solving mindset and a passion for lifelong learning are essential. The role requires working with clients onsite.
The Implementation Consultant will translate customer data sets into accurate and scalable virtual models, actioning business goals into digital representations. They will build strong customer relationships to showcase Willow features and ensure value realization. The role involves updating and maintaining digital twins to reflect real-time changes in physical assets, deploying connectors to enrich the Willow Application, and enabling new features. Responsibilities also include deploying connectors to the Building Management System to collect, normalize, and translate customer data into actionable insights. The consultant will work closely with customer teams, engineering, and data specialists to ensure data model compatibility with IoT systems and real-world data. They will identify and resolve discrepancies between customer data and physical assets using various data sets and support the integration of Building Information Modelling (BIM) data into Digital Twin systems.
Digital twin solutions for built environment
Willow creates digital twins for buildings and infrastructure, which are digital versions of physical assets that include real-time data to monitor and enhance their performance. Their platform allows clients to access and manage all relevant data throughout the lifecycle of a project, making it easier to improve efficiency and reduce costs. Willow primarily serves clients in the real estate and infrastructure sectors, partnering with companies like Multiplex and thyssenkrupp Elevator, and collaborates with Microsoft to enhance its offerings. Unlike competitors, Willow focuses on providing a centralized platform that acts as a single source of truth for asset management. The company's goal is to transform how physical assets are managed and optimized, enabling better interaction with the built environment.