Associate VP, Digital Experience – Mobile & Connected Platforms

San Antonio, Texas, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Health and Well-being, HealthcareIndustries

Requirements

The ideal candidate possesses over 15 years of experience in UX or product design, with at least 5 years in leadership roles focused on mobile-first and platform-scale initiatives. Proven success in leading omni-channel product design across mobile apps, responsive web, and connected tools is required, along with a track record of shaping products that drive engagement and reduce friction, ideally within the healthcare, wellness, or fintech sectors. Experience with large-scale design systems, accessibility best practices, and data-informed product development is essential, as is exceptional communication and influencing ability across all organizational levels.

Responsibilities

The Associate VP will lead the vision and strategy for Humana’s mobile app ecosystem, focusing on simplicity, accessibility, and emotional connection. This role involves ensuring seamless and consistent experience architecture across mobile, desktop, and connected devices, supported by a robust design system. Responsibilities include collaborating closely with Engineering, Product, Research, and UX Content teams to deliver holistic solutions, building and mentoring high-performing design teams, and championing inclusive innovation by prioritizing accessibility, equity, and cultural relevance in all design decisions. Additionally, the Associate VP will stay abreast of emerging design and technology trends to improve health outcomes and deepen engagement, and will present roadmaps, insights, and outcomes to senior leadership to influence enterprise priorities and long-term investments.

Skills

UX strategy

Mobile app design

Digital product design

Experience architecture

Design systems

Cross-disciplinary collaboration

User experience (UX)

Product management

Research

UX content

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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