Associate Technical User Support Analyst

Lafayette, Colorado, United States

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$60,000 – $80,000Compensation

Mid-level (3 to 4 years), Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, Customer ServiceIndustries

Requirements

Candidates must possess a minimum of 5 years of experience in technical support roles, with expertise in networking, cloud solutions, and PC support. Strong customer service skills and technical knowledge are essential, as well as the ability to troubleshoot and resolve technical problems related to software and hardware products. Familiarity with IT Service Management (ServiceNow) and collaboration tools like Outlook, Microsoft Teams, and Zoom is required.

Responsibilities

The Associate Technical User Support Analyst will resolve technical problems originating from a call center environment, utilizing expertise in customer service and technical knowledge to address issues related to product installation, usage, and training. They will work with various teams to resolve recurring problems, provide technical support for PC, server, and mainframe applications and hardware, answer user questions regarding system procedures and downtime, maintain troubleshooting logs, and recommend system modifications. Additionally, the role involves utilizing end-user support processes and maintaining knowledge of IT services and solutions to enhance the customer experience.

Skills

Networking

Cloud Solutions

PC Support

Troubleshooting

Customer Service

IT Service Management

ServiceNow

Outlook

Microsoft Teams

Zoom

System Procedures

Hardware

Software

IT Services

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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