Technical Operations Manager
Clipboard HealthSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
HR Software, SaaS, Payroll & HR TechIndustries
Requirements
Candidates should have a minimum of 1-2 years of experience in Zendesk administration, demonstrating a strong understanding of ticketing workflows, automations, and system configurations. Familiarity with Zendesk Explore for reporting and analytics is expected, along with basic proficiency in scripting languages such as Python and JavaScript.
Responsibilities
The Associate Systems Analyst will implement Zendesk application changes, automation tasks, and enhancements, progressively handling more advanced work with oversight. They will administer and maintain Zendesk configurations, including custom ticket fields, triggers, automations, and SLA policies to optimize workflows. Responsibilities include developing automation workflows, writing and maintaining scripts, diagnosing and resolving technical issues, and collaborating with stakeholders to identify workflow improvements and innovative enhancements. Furthermore, the role involves working with REST APIs, webhooks, and middleware tools to integrate Zendesk with other applications, developing and maintaining documentation, and generating insights through data extraction and reporting.
Skills
Zendesk
Customer Support
Systems Analysis
Technical Troubleshooting
CRM Tools
Deel
HR platform for managing global workforces
About Deel
Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.
Key Metrics
San Francisco, CaliforniaHeadquarters
2019Year Founded
$660.4MTotal Funding
LATE_VCCompany Stage
Data & Analytics, Consulting, Enterprise SoftwareIndustries
5,001-10,000Employees