Customer Support Specialist
PriceSpiderSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Customer Service, Software & Technology, Hospitality TechnologyIndustries
Requirements
Candidates should possess 1-3 years of software support experience, strong written and verbal communication skills, and strong interpersonal skills, including the ability to manage upset customers. They should also have strong problem-solving and computer skills.
Responsibilities
The Consumer Support Specialist will be responsible for answering consumer support tickets that come through Zendesk, tagging tickets for tracking, researching customer issues, reporting any bugs or issues uncovered, handling tickets escalated from the Tier 1 team, and providing detailed background information when reporting bugs or issues. They will also maintain courteous and articulate communication while working 40 hours per week and overseeing their work with the Director of Merchant Operations and Support.
Skills
Customer Support
Zendesk
Ticket Management
Customer Issue Research
Bug Reporting
Communication
Problem-Solving
Thanx
Customer engagement and loyalty solutions provider
About Thanx
Thanx offers customer engagement and loyalty solutions for restaurants and retailers through its CRM platform. The platform collects data from customer interactions, allowing businesses to create detailed profiles and run personalized marketing campaigns easily. Thanx stands out by providing unique rewards and experiences tailored to individual customers, enhancing their overall experience. The goal of Thanx is to help businesses build long-term relationships with their customers to increase retention and revenue.
Key Metrics
San Francisco, CaliforniaHeadquarters
2011Year Founded
$22.5MTotal Funding
SERIES_BCompany Stage
Consumer Software, Enterprise Software, AI & Machine LearningIndustries
51-200Employees