Associate / Senior Associate - Institutional Services at Interactive Brokers

Hong Kong, Hong Kong SAR, Hong Kong SAR

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, BrokerageIndustries

Requirements

Undergraduate degree
At least 1-2 years prior experience at a large financial institution (new graduates who demonstrate a strong grasp of the core competencies will also be considered)
Licensed with SFC 1, 2 and 3 or be able to obtain by attending to licensing paper exams within the probation period
Strong familiarity in one or more asset classes – Stocks, ETFs, Options, FX, Funds, Futures, Fixed Income
Be able to think critically and reason about complex systems and processes
Maintain composure and professionalism in fast-paced and stressful situations
Excellent command of written and spoken English (Mandarin is a strong plus)
Fluency in productivity applications (e.g. Excel, JIRA/Confluence) is a plus

Responsibilities

Resolve technical, account, and trade-related enquiries via telephone, ticket, and live chat
Take ownership of and escalate/report issues to the relevant stakeholders across various departments and regions
Assist clients in understanding the entire trading lifecycle including but not limited to funding, position transfers, corporate actions, margin calculation, and statement reconciliation
Ad hoc assignments and projects – e.g. client outreach, platform training, general market research

Skills

Key technologies and capabilities for this role

Client SupportTechnical SupportTrade EnquiriesAccount ManagementFundingPosition TransfersCorporate ActionsMargin CalculationStatement ReconciliationTicket ManagementLive ChatTelephone Support

Questions & Answers

Common questions about this position

What compensation can I expect for this role?

The position offers a competitive salary, annual performance-based bonus, and stock grant.

What are the benefits offered?

Benefits include excellent health and welfare coverage such as medical, dental, specialist, and in-patient services.

Is this role remote or does it require office work?

This information is not specified in the job description.

What skills and qualifications are required for this position?

Candidates need strong familiarity with asset classes like stocks, ETFs, options, FX, funds, futures, or fixed income; critical thinking about complex systems; composure in fast-paced situations; excellent English (Mandarin a plus); an undergraduate degree; 1-2 years experience at a financial institution; and SFC licenses 1, 2, and 3 (or ability to obtain them). Fluency in tools like Excel and JIRA/Confluence is a plus.

What makes a strong candidate for this Associate role?

Strong candidates demonstrate core competencies like asset class knowledge and critical thinking, even if new graduates; have 1-2 years at a financial institution; hold or can quickly obtain SFC 1, 2, and 3 licenses; and possess excellent English with Mandarin as a plus.

Interactive Brokers

Online trading platform with low commissions

About Interactive Brokers

Interactive Brokers offers an online trading platform that provides access to a wide range of financial instruments, including stocks, options, futures, currencies, bonds, and funds. The platform is known for its low commissions and best execution practices, ensuring clients get the best prices for their trades. Unique features like fractional shares and the IMPACT app allow users to invest in high-value stocks affordably and align their investments with personal values. The goal of Interactive Brokers is to deliver a comprehensive and cost-effective trading experience for individual traders, investors, and financial advisors globally.

Greenwich, ConnecticutHeadquarters

1977Year Founded

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Competitive Pay with discretionary bonus packages which include company stock grants

Comprehensive Health Plans that include extensive Vision, Dental and Prescription coverage

Daily Lunch Allowance

401K Retirement Savings Plan (generous company match)

Wellness Incentives

Flexible Spending Accounts

Paid Personal Time and Sick Leave

Risks

Increased regulatory scrutiny may lead to stringent compliance requirements and potential fines.

AI tools may expose the company to data privacy and algorithmic trading risks.

Rapid growth in DARTs could strain infrastructure, risking service disruptions.

Differentiation

Interactive Brokers offers low commissions and financing rates, making trading affordable.

The platform provides direct market access to over 135 markets in 33 countries.

Innovative features like fractional shares and the IMPACT app attract diverse investors.

Upsides

AI tools in the Advisor Portal enhance decision-making for financial advisors.

IBKR Desktop 0.12 offers advanced features for options traders, boosting user engagement.

74% growth in DARTs and $576 billion in client equity indicate strong financial health.

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