Requirements

Candidates should possess 2-5 years of experience in full cycle or post-sale support, partnering with customers of insurance or B2B SaaS products, demonstrating excellence in supporting customers through the digital B2B product journey including implementation, product education, technical support, billing, and the ability to effectively disqualify misaligned prospective partners while prioritizing effort on new partners that will maximize growth. They should also exhibit an aptitude to resolve customer issues of both technical and transactional nature, thrive in a startup environment with adaptability, collaborative problem-solving, excellent follow-through, and a positive attitude, and demonstrate intellectual curiosity with a desire to learn constantly and embrace diverse ways of thinking and working. Experience in or knowledge of the insurance industry, particularly working with agents/brokers of commercial Property & Casualty and Habitational insurance product offerings, is helpful but not required.