Associate Project Manager, Partner Professional Services at Dialpad

Kitchener, Ontario, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, CommunicationsIndustries

Requirements

Customer-centric mindset with a love for organization and helping new customers get started
Ability to work US hours
Traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic
Willingness to learn and apply Dialpad deployment methodology
Ability to utilize various cloud platforms and tools (e.g., Salesforce, PSA tools)

Responsibilities

Lead deployment projects for customers, ensuring the successful implementation of all Dialpad products and features
Apply the Dialpad deployment methodology and leverage various tools to seamlessly deploy customers
Support changes to the deployment scope and deployment schedule, learning to identify potential impacts
Manage the relationship with the customer and key stakeholders, contributing to clear and consistent communication
Create and maintain comprehensive project documentation under the guidance of your manager
Meet with customers to verify and track all requirements of each project
Partner with Dialpad Solution Architects to form a dedicated deployment team focused on excellent customer success and project delivery
Utilize various cloud platforms and tools (e.g., Salesforce, PSA tools) to efficiently manage, track, and monitor projects and customer health
Contribute to ensuring that all projects are delivered on time and within scope
Conduct admin training sessions for customers, assist with configuring integrations, support device provisioning, and troubleshoot complex issues under supervision
Monitor and regularly report on the status of projects to your manager and the leadership team, escalating issues as needed
Work closely with your manager to address and resolve customer escalations and risks on active projects, ensuring quick resolutions and high customer satisfaction

Skills

Project Management

Customer Onboarding

Deployment Management

Partner Relations

Customer Communication

Professional Services

Organization

Dialpad

AI platform for customer engagement and collaboration

About Dialpad

Dialpad offers an AI-powered platform designed to enhance customer engagement, sales, and team collaboration. Its key features include real-time transcription of conversations, sentiment analysis to gauge the mood of discussions, live coaching for sales representatives, and predictive customer satisfaction (CSAT) scores to forecast client satisfaction. This platform serves a diverse clientele, from small businesses to large corporations, and operates on a subscription-based model. Dialpad distinguishes itself from competitors through its rapid product innovation and strong partnerships, such as its collaboration with the Sacramento Kings basketball team, which includes community programs like The Huddle Lab for young entrepreneurs. The company has received recognition from G2 in various categories, including Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Dialpad's goal is to leverage AI to improve customer service and sales effectiveness.

San Ramon, CaliforniaHeadquarters

2011Year Founded

$437.7MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Phone/Internet Stipend

Gym Membership

Professional Development Budget

Risks

Emerging AI-driven platforms could erode Dialpad's market share.

Integration challenges from Surfboard acquisition may disrupt operations.

Rapid AI advancements could render Dialpad's offerings obsolete if not updated.

Differentiation

Dialpad offers real-time transcription and sentiment analysis, enhancing customer interactions.

Its AI-powered platform supports sales, customer engagement, and team collaboration effectively.

Dialpad's continuous innovation and fast feature releases set it apart from competitors.

Upsides

Dialpad's acquisition of Surfboard enhances its workforce management capabilities.

Recognition as Google Cloud Technology Partner of the Year boosts Dialpad's credibility.

Launch of business-specific AI models provides a competitive edge in sales conversations.

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