Responsibilities

The Associate Production Support Analyst will ensure exceptional customer service by interfacing with customers to resolve 1st and 2nd tier customer support calls, queries, and problems. They will maintain Salesforce Service Tickets and online chat support, examining customer problems and providing accurate and creative solutions, escalating issues as necessary. The role involves receiving and making phone calls to provide needed support, analyzing customer requirements, maintaining knowledge of relevant products and support policies, and potentially training less experienced team members. They will also perform additional duties relating to First American applications as assigned and respond to customer requests within established service level agreements.