Associate Manager at Club Monaco

Burnaby, British Columbia, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, FashionIndustries

Requirements

Ability to create and foster a database of Club Monaco customers
Capability to implement a Personal Shopper Program and monthly outreach program
Strong customer service skills to provide unsurpassed service and field inquiries
Experience brainstorming and executing in-store events in partnership with management
Proficiency in tracking monthly sales, inquiries, and implementing systems for data
Knowledge to lead Product Knowledge sessions for store staff
Skills in communicating product and customer feedback to managers
Experience with operational duties including opening/closing store, monitoring payroll, and assuming Store Manager responsibilities
Analytical and strategic management of sales and wage budgets
Entrepreneurial innovation to drive business results within company framework
Ability to monitor sales/financial results, optimize sales/investments, control expenses, and lead business planning
HR skills for recruiting, training, motivating teams, minimizing turnover, and providing performance feedback
Capability to encourage empowerment, positive work environment, and clear job expectations
Inventory management skills to maximize sales, assess competition, and ensure operational integrity
Experience training staff in inventory and marketing practices

Responsibilities

Create and foster a database of Club Monaco customers (Clienteling)
Implement a Personal Shopper Program and monthly outreach to update client base
Provide unsurpassed customer service at all times and field customer inquiries
Brainstorm ideas for in-store events and partner with management to execute them
Implement a system to track monthly sales, inquiries, and types of inquiries
Lead Product Knowledge sessions for store staff and communicate feedback to managers
Support operational duties: open/close store, monitor payroll, assume Store Manager responsibilities
Achieve or exceed financial plans through planning, execution, budget management, and innovation
Monitor sales/financial results, take actions, communicate needs, optimize investments, control expenses, and lead business planning
Contribute to HR growth: recruit, train, motivate teams, minimize turnover, empower staff, provide feedback
Schedule/facilitate training sessions and model/coach selling and other skills
Maximize inventory for planned sales, communicate needs, assess competition
Ensure operational integrity in store routines and practices
Train managers and associates in inventory management and marketing

Skills

Key technologies and capabilities for this role

ClientelingCustomer ServiceMerchandisingInventory ManagementStore OperationsPayroll ManagementSchedulingEvent PlanningProduct KnowledgeSales Tracking

Questions & Answers

Common questions about this position

What are the main responsibilities of the Associate Selling Manager?

The role involves clienteling such as creating a customer database and implementing a Personal Shopper Program, operational duties like opening/closing the store and managing payroll, achieving financial plans, and contributing to human resources through team development and low turnover.

Is this a remote position or does it require working in a store?

This is an in-store retail position requiring presence to handle customer service, opening/closing the store, and store events.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What is the company culture like at Club Monaco?

The culture emphasizes a positive work environment, empowerment, ownership, unsurpassed customer service, and entrepreneurial innovation within a team-focused structure.

What makes a strong candidate for the Associate Selling Manager position?

Strong candidates demonstrate skills in clienteling, financial planning, operational management, team development, and the ability to lead product knowledge sessions while fostering low turnover and high service standards.

Club Monaco

Fashion retailer specializing in elegant clothing

About Club Monaco

Club Monaco specializes in stylish clothing for men and women, offering a range of products including dresses, shirts, pants, sweaters, outerwear, and accessories. Their clothing is characterized by high-quality materials and sophisticated designs, appealing to fashion-conscious individuals who appreciate modern luxury. The company operates both online and through physical retail stores, generating revenue through direct sales and periodic promotions. Unlike many competitors, Club Monaco focuses on a blend of romantic elegance and timeless style, which helps maintain a loyal customer base. The goal of Club Monaco is to provide elegant and high-quality fashion that resonates with discerning customers in the North American market.

None, CanadaHeadquarters

1985Year Founded

BUYOUT_LBOCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Increased competition from fast fashion brands like Zara and H&M threatens market share.

The rise of second-hand clothing platforms diverts sales from traditional retailers.

Shift towards casual and athleisure wear may reduce demand for formal clothing lines.

Differentiation

Club Monaco offers modern yet timeless clothing with exceptional fits and fine fabrics.

The brand is recognized for its thoughtfully designed, purposeful collections since 1985.

Club Monaco maintains a blend of romantic elegance and timeless style in its offerings.

Upsides

Sustainable fashion initiatives align with growing consumer demand for eco-friendly products.

Digital fashion shows can reduce costs and expand global audience reach.

AI-driven personalization on e-commerce platforms can enhance customer experience and conversion rates.

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