Responsibilities

As an Associate Mako Product Specialist, you will provide clinical support to surgeons using Stryker’s Mako robot, offering guidance and assistance during surgical procedures and resolving technical product and service issues. You will also be responsible for conducting pre-operative implant planning, providing training and in-services to surgeons and operating room staff, supporting operational processes including case booking and documentation, and collaborating with sales and marketing teams to grow product utilization. Furthermore, you will handle complaint reports, support on-call duty, collect case data in Salesforce.com, and provide prompt and accurate reporting, all while demonstrating a strong focus on excellent customer service and a drive to acquire medical and product knowledge.