Responsibilities

The Digital Product Support Associate will provide hands-on support to customers post-installation of Alcon’s digital products, specifically in the area of Patient Engagement, ensuring a smooth implementation experience. They will act as a liaison between customers and engineering support teams, collaborate on customer communications, serve as a reliable consultant on Alcon’s product offerings, identify and address customer requirements, and ensure customer satisfaction by addressing feedback and facilitating internal follow-up to resolve concerns. Additionally, the role involves travel to customer locations for on-site support, implementation guidance, and relationship management, and leading post-production surveillance to identify risks and drive enhancements.