Associate Implementation Engineer at impact.com

Malaysia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

SaaS, TechnologyIndustries

Requirements

1-3 years experience supporting SaaS products
Bachelor degree or above in computer science or information systems, familiar with JS and API development (Strongly Preferred)
Experience of technical support or technical integration projects is preferred
Ability to learn new concepts quickly
Excellent communication / interpersonal skills (Written and Spoken)
Written and spoken communication in English at a B2/C1(CEFR)
Experience within the Affiliate & Partner Marketing space is added bonus
Affiliate & Partnerships Industry Fundamentals Certification by PXA (Nice to have)

Responsibilities

Be familiar with company's products and solutions
Communicate with clients’ tech teams, proceeding clients’ technical integrations with impact.com
Troubleshooting during technical integrations
Collaborate with Onboarding Project Managers pushing forward clients’ onboarding projects
Designs technical implementation plans and proceeds integrations in the post-sale phase
Resolve complex integrations and answer clients’ technical questions
Provide technical consulting service for prospects in the pre-sale phase, collaborating with Sales

Skills

API Integrations

Technical Implementation

Integration Design

Troubleshooting

SaaS Platforms

Client Technical Support

Onboarding

impact.com

Partnership automation platform for businesses

About impact.com

Impact.com specializes in partnership automation within the digital marketing and advertising sector. The company provides a software platform that enables businesses to manage and optimize various types of partnerships, including affiliates and influencers. This platform automates key processes such as tracking, reporting, and payment processing, which helps clients save time and resources while focusing on growth strategies. Impact.com differentiates itself from competitors through its extensive global presence, with offices in major cities around the world, allowing for localized support. The company's goal is to help enterprises and large organizations scale their growth effectively through efficient partnership management, with a revenue model based on subscription fees for access to its SaaS platform.

Santa Barbara, CaliforniaHeadquarters

2008Year Founded

$322.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees