Associate Director, Hosting Operations

Position Overview

• Location Type: Hybrid
• Employment Type: Full Time
• Reports To: Sr. Director of Hosting Operations
• Brief Description: The Associate Director, Hosting Operations is responsible for endpoint’s client-facing systems and applications, leading systems engineering & operations with both On Premise IT and Cloud Operations staff. This role will lead both the SDLC and HDLC to build & operate new systems, features, upgrades, tools, and applications, leading the team in support for both On Prem and Cloud client-facing applications and related needs. The Associate Director, Hosting Operations is also responsible for driving key strategic initiatives as well as budget and vendor management. In addition, this role is key in developing technology processes and standards that are consistent with endpoint’s values including adhering to Quality, Regulatory, and Compliance guidelines.

Requirements

• Technical leadership experience
• Experience with SDLC and HDLC processes
• Strong understanding of On Premise and Cloud infrastructure
• Experience with Azure Cloud Engineering and IaC
• Ability to develop and implement high availability strategies
• Experience with capacity planning, performance tuning, and site monitoring
• Experience with disaster recovery planning
• Strong communication and collaboration skills

Responsibilities

• Provide technical leadership to the teams developing and managing endpoint’s systems and applications.
• Develop, review, and create standards and policies for endpoint’s systems and management of the systems, ensuring qualified systems are maintained while providing reliability and security.
• Manage the HDLC for developing endpoint On Prem infrastructure, including system, network, security engineering/operations and associated vendor management.
• Manage the SDLC for endpoint Azure Cloud Engineering, including development of IaC and software deployment pipelines, associated features, and enhancements.
• Plan, develop, and implement high availability strategies, capacity planning, performance tuning, and site monitoring for endpoint systems.
• Guide the team in how to perform the full range of On Premise and Cloud Infrastructure engineering & operations including Data Center systems, network, and security, and Azure Cloud IaC and deployment pipelines.
• Identify opportunities to streamline endpoint processes and provide tools to automate endpoint functions.
• Participate in the planning, implementation, and testing of the recovery procedures under the disaster recovery plan.
• Provide Systems Management support for production, staging, development, and disaster recovery requirements, including incident and security response leadership.
• 24x7 on-call production support as needed.

Company Information

Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Raleigh-Durham, North Carolina with offices across the United States, Europe, and Asia.