Network Operations Senior Associate

Position Overview

• Location Type: Not specified
• Employment Type: Not specified
• Salary: Not specified

Headspace’s mission is to create a world where mental health is never an obstacle. We provide on-demand access to behavioral health coaching, video therapy, video psychiatry and self-guided content that’s proven to improve symptoms of depression and anxiety. We are a fast-paced environment, learning and evolving quickly, so we can provide the best support possible to our members. This role requires you to be adaptable and flexible, with a growth mindset. Our culture is extremely supportive, passionate and committed. We’re willing to go above and beyond to reach our goals, to step in and help each other out across all teams, and to give and receive feedback graciously.

The Network Operations Senior Associate will be a core player supporting the scale, oversight, and operational excellence of Headspace’s clinical provider network. Blending strategic thinking with hands-on execution, this role is key to designing, optimizing, and implementing clinical operations workflows throughout the provider lifecycle. This individual should be a data-driven operator with a knack for identifying operational inefficiencies and developing scalable solutions for manual processes. This position will be highly cross-functional, collaborating with many different teams to identify and address operational improvement opportunities.

The ideal candidate will have 3-4 years of relevant experience, exceptional attention to detail, strong organizational skills, and a proactive approach to driving impact in a high-growth startup environment. Effective communication, strong accountability, and a collaborative spirit are essential for success in this role.

Requirements

• 3-4+ years experience with management consulting, strategy & operations, provider network management, or related experiences
• Strong data and analytic skills; proficient with Excel modeling and the ability to work with data to extract actionable insights
• Structured problem solver who can break projects down into smaller parts and manage competing priorities

Responsibilities

• Execute: Drive optimization and implementation of clinical network operations workflows, such as provider offboarding procedures and pay dispute investigation and resolution.
• Optimize: Identify opportunities for operational efficiency and spearhead initiatives to revise, re-tool, and/or automate processes.
• Support: Assist in clinical network capacity monitoring and implementation of levers to adjust staffing resources and availability.
• Manage: Provide ongoing monitoring, validation, and QA of provider payments and reimbursement process, including provider incentive payouts.
• Document: Create and maintain internal operations playbooks and SOPs with aligned SLAs.
• Measure: Guide operational KPI development, conduct ongoing monitoring, and escalate performance issues to relevant stakeholders.

Application Instructions

• Not specified