Associate Customer Success Manager

The Associate Customer Success Manager will specialize in managing the onboarding of SMB and Mid-Market accounts and providing ongoing support within a pooled Customer Success model. They will guide customers through onboarding to achieve business outcomes, collaborate with internal teams to answer product and strategic questions, and help manage long-term customer success. Key duties include conducting kick-off calls, planning data organization for campaigns, discussing messaging goals with customers, advising on Go-Live processes and testing, providing dedicated support and initial troubleshooting, advising on best practices for new features, identifying and optimizing processes, informing digital strategy based on account knowledge, de-risking off-track accounts, nurturing promising accounts, and managing a shared inbox to identify trends and optimize processes.