Future Opportunities - Customer Success Managers
Trella HealthSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Education & Training, Biotechnology, E-LearningIndustries
Requirements
Candidates should have at least 3 years of experience in customer success or account management, exceptional prioritization and organizational capabilities to manage a $2M+/- book of business, and the ability to work independently and manage multiple customer relationships simultaneously. They should also be technically adaptive, possessing the capability to learn new solutions and features/functionality, and demonstrate superior verbal and written communication abilities. Furthermore, candidates need to be adept at identifying customer risks and proactively engaging customers to equip them with solutions.
Responsibilities
The Associate Customer Success Manager will drive product adoption, utilization, and expansion opportunities using customer data and analytics, deliver on 90%+ annual subscription renewals, ensure a seamless implementation process for customers, become knowledgeable of Transfr’s solutions and service offerings, communicate utilization data demonstrating customer value, contribute to the development of self-service resources, assist in creating scalable campaigns to educate customers, secure customer feedback and share internally, leverage automated and manual processes to maintain information flow, improve on business metrics to measure Transfr’s impact, and provide insight into the health of customer relationships and areas for improvement.
Skills
Customer Success
Product Adoption
Customer Data Analysis
Customer Retention
Digital Communication
Self-Service Resources
Account Management
Churn Prevention
Transfr
Provides VR-based career training solutions
About Transfr
Transfr provides immersive virtual reality (VR) training programs designed to enhance career training and workforce development. These programs simulate real-world job environments, allowing learners to gain practical experience and explore various career paths without needing to be physically present in a workplace. By collaborating with schools, businesses, and government agencies, Transfr ensures that its training solutions are accessible and tailored to meet the specific needs of different industries. Unlike traditional training methods, Transfr's VR approach offers hands-on experience in high-demand fields, helping learners acquire critical skills necessary for securing well-paying jobs. The company's goal is to bridge the gap between education and employment, ultimately contributing to a more skilled and adaptable workforce.
Key Metrics
New York City, New YorkHeadquarters
2017Year Founded
$85.7MTotal Funding
SERIES_CCompany Stage
Consulting, VR & AR, EducationIndustries
201-500Employees