Customer Success Manager
Auctane110,000 - 126,000 USD/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Automotive Software, SaaS, Dealership ManagementIndustries
Requirements
Candidates should have a minimum of 5 years of experience in client services, marketing, or sales, with B2B or outside sales or account management experience in a similar industry. They must possess the ability to travel up to 50% of the time and demonstrate knowledge of CDK applications, as well as the ability to work and influence across all levels of a dealership.
Responsibilities
The Sr Customer Success Manager will field questions and direct clients to appropriate support resources, assist clients with defining their strategy around CDK solutions, maintain pre-established relationships and build new ones with dealership management, assess dealership risk factors and identify mitigation strategies, prepare client-specific reports and presentations, identify trends and create solutions for gaps using analytics, identify opportunities for training needs, drive true value for customers, develop strategies for retaining “at risk” clients, mentor and train junior staff on risk mitigation strategies, and utilize Totango to document engagements with dealer partners.
Skills
Customer Support
Client Relationship Management
Product Expertise
Risk Assessment
Analytics
Reporting
Training & Development
Industry Best Practices
Business Partnership
CDK Global
Integrated software solutions for automotive retail
About CDK Global
CDK Global provides integrated software solutions specifically designed for the automotive retail industry. Their products help auto dealerships manage various operations such as billing, customer relationship management (CRM), inventory management, and service scheduling. By using these software tools, dealerships can streamline their processes, improve customer experiences, and increase sales. Unlike many competitors, CDK Global focuses on the unique challenges of the automotive market, including the transition to electric vehicles (EVs), and tailors its solutions to meet these evolving needs. The company's goal is to enhance the efficiency and productivity of its clients through advanced technology, ultimately driving the automotive retail industry forward.
Key Metrics
Hoffman Estates, IllinoisHeadquarters
1972Year Founded
IPOCompany Stage
Automotive & Transportation, Enterprise SoftwareIndustries
5,001-10,000Employees