Associate Clinic Manager - Pasadena Clinic at Tia

Culver City, California, United States

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$70,720 – $74,880Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical ClinicsIndustries

Requirements

The Associate Clinic Manager must have at least 2 years of management experience, with multi-site experience being a plus. An Associate's degree is required, and a Bachelor's degree in healthcare administration or a related field is preferred. The role demands strong verbal and written communication skills, exceptional organizational abilities with a capacity for prioritization, and the skill to interpret and act on performance metrics. Candidates must possess excellent customer service skills, demonstrating empathy and compassion, and thrive in a start-up environment, embracing change and ambiguity. Proficiency in MS/Google Suite is necessary, and the ability to work flexible hours, including occasional weekends and holidays, is essential. This is an on-site role requiring the candidate to work in the clinic.

Responsibilities

The Associate Clinic Manager will directly oversee operational policies, procedures, financials, performance, and patient/staff experience for a Tia clinic. This includes managing administrative staff, building and engaging teams, supporting performance management and development, conducting 1:1s, leading hiring and onboarding, and cultivating a positive clinic culture. Responsibilities also involve owning provider and support staff schedules, overseeing clinical workflows for efficiency and compliance, managing clinic costs, ensuring clinic standards are met, and stepping in to cover MA/FDA duties as needed. The role requires partnering with clinical leadership to ensure appointment access, building positive relationships with stakeholders, managing patient/staff safety through incident reporting, responding to escalations, and supporting marketing efforts.

Skills

Clinic Operations

Staff Management

Performance Management

Hiring

Onboarding

Team Engagement

Scheduling

Workflow Oversight

Cost Management

Patient Experience

Regulatory Compliance

Leadership

Tia

Personalized telehealth services for women

About Tia

Tia provides personalized medical care services specifically designed for women, operating in the telehealth sector. The company offers both virtual and in-person appointments, allowing flexibility for its members. For a monthly fee of $15, members can access unlimited messaging with their Care Team, schedule flexible appointments, and participate in community workshops. Tia's primary revenue comes from these membership fees, along with additional income from individual services. What sets Tia apart from traditional healthcare providers is its focus on women's health and a patient-centric approach, creating a comfortable and supportive environment for patients. The goal of Tia is to deliver high-quality healthcare tailored to the individual needs of women, as evidenced by positive testimonials from satisfied patients.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$125.8MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

201-500Employees