Associate Account Manager position based in Rome at Expedia Group

Rome, Latium, Italy

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Travel, TechnologyIndustries

Requirements

0-2 years of experience
Bachelor's degree or equivalent experience
Proficiency in English + local language of the market(s)
Proficient communicator
Growing knowledge of sales techniques
Some account management experience preferred

Responsibilities

Begins developing relationships with customers or their account team, including key buyers/decision makers
Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer’s account
Develops understanding of customer’s business issues through appropriate organization channels
Recommends products, services, and insights that will meet customer’s needs
Completes basic account plans that outline tactics to acquire and/or maintain business
Acquires a basic understanding of how the department operates and fits into the larger organization
Develops awareness of the policies, practices, trends, and information (including competitor information) that impact the organization and its customers
Develops a basic understanding of the financial impact of decisions/solutions on the organization and its customers
Guides accounts to valuable insights and presents insights that can benefit account and organization
Gathers data/information on potential ideas and solutions to address a business need
May document components of a business case for change at the direction of more senior colleagues
Develops a working knowledge of the company’s standard contract terms and conditions by reading product literature, contracts, and asking questions of peers
Learns when to partner with legal resources to modify or adjust standard contract terms
Learns the contract negotiation process and how to complete contractual arrangements
Exchanges simple information in straightforward situations to gain the support of others
Proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties
Assists in conducting straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement
Identifies the key stakeholders in decision making for the account
Develops understanding of standard offerings and major areas of expertise
Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility
Develops a broad understanding of competitors’ standard products and services
Understands the value and application of products, technologies, and offerings to accounts and organization
Understands the importance of developing rapport and maintaining ongoing business relationships with colleagues and external customers
Learns about customer’s key leaders/decision makers from internal customer relationship management system
Develops basic understanding of customer’s industry and competitive market

Skills

English

Italian

Sales Techniques

Account Management

Communication

Customer Relationship Management

Business Development

Expedia Group

Travel booking platform for various services

About Expedia Group

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users to various travel options, including flights, hotels, car rentals, vacation packages, and activities, allowing them to find and book trips that fit their needs and budgets. The company generates revenue primarily through commissions from bookings made on its platforms and through advertising, where travel service providers can promote their offerings. Unlike many competitors, Expedia Group not only serves individual travelers but also partners with travel agencies and corporate clients, providing them with valuable data and tools to enhance their operations. The goal of Expedia Group is to create a seamless travel experience for users while supporting its partners in growing their businesses.

Bellevue, WashingtonHeadquarters

1996Year Founded

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

Benefits

Paid Vacation

Parental Leave

Hybrid Work Options

Professional Development Budget

Risks

Riyadh Air's entry into the market could increase competition for Expedia.

CFO transition may lead to strategic shifts or instability in financial management.

Expedia's partnership with Mondelez WTR may not yield expected results due to economic uncertainties.

Differentiation

Expedia Group operates a diverse portfolio of travel brands, including Expedia and Vrbo.

The company offers a comprehensive suite of services for travelers and travel-related businesses.

Expedia Group partners with service providers, offering data, tools, and technology to optimize operations.

Upsides

Increased demand for personalized travel experiences enhances Expedia's AI-driven recommendation systems.

The rise of 'workcations' allows Expedia to market longer stay packages.

Sustainability in travel is a priority, enabling Expedia to promote eco-friendly options.

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