Associate Account Manager at Veritone

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Recruitment, AdvertisingIndustries

Requirements

1–2 years of experience in recruitment, account management, or B2B sales
Strong communication and interpersonal skills—both written and verbal
Comfortable engaging with clients at all levels, including C-Suite and senior leadership
Ability to multi-task and manage competing priorities across multiple client accounts
High level of organisation, attention to detail, and professionalism
Proven fast learner with the ability to adapt in a dynamic, tech-driven environment
A proactive, consultative mindset with the ability to understand client needs and present tailored solutions
Strong presentation and client-facing experience, ideally in a fast-paced environment
Cultural awareness to engage with stakeholders across the Asia-Pacific (APAC) region
Proficiency in Microsoft Office (Outlook, Excel, Word) and CRM or SaaS tools
Experience with recruitment software, ATS, or HR tech is highly regarded
Prior exposure to account management in recruitment agency or talent tech is advantageous
Bachelor’s degree in Business, HR, IT, or related field preferred
Minimum 1 year in a B2B client-facing or recruitment environment

Responsibilities

Act as the main point of contact for a portfolio of recruitment and corporate clients
Oversee monthly software subscription renewals and ensure timely contract management
Build and maintain strong relationships with clients, driving long-term retention and satisfaction
Identify and support upsell, cross-sell, and expansion opportunities across client base
Conduct client meetings including onboarding, product demonstrations, reviews, and training
Consult with stakeholders at all levels—including HR, Talent Acquisition, Operations Managers, and Business Owners
Analyse account performance and market data to identify risk or opportunity and provide recommendations
Maintain accurate and up-to-date client records including contract details, renewals, and account plans
Support strategic marketing and sales initiatives to ensure client engagement and revenue targets are met
Work cross-functionally with Product and Support teams to resolve client issues
Prepare and deliver client presentations and Business Reviews (QBRs)
Maintain a consistent level of sales activity and build a healthy opportunity pipeline
Manage the full sales cycle from prospecting to close, where applicable

Skills

Key technologies and capabilities for this role

Account ManagementB2B SalesSaaSRecruitmentClient Relationship ManagementProduct DemonstrationsContract ManagementUpsellCross-sellOnboarding

Questions & Answers

Common questions about this position

What is the salary for the Associate Account Manager role?

The salary is a competitive base plus bonus.

Is this position remote, and are there location requirements?

The position is remote, with AU-based candidates preferred.

What experience and skills are required for this role?

1–2 years of experience in recruitment, account management, or B2B sales is required, along with strong communication and interpersonal skills, and comfort engaging with clients at all levels including C-Suite.

What is the team structure and reporting for this role?

The role reports into the APAC Sales Director, has no direct reports, and involves collaboration across Sales, Product, and Support teams.

What makes a strong candidate for this Associate Account Manager position?

Ideal candidates have 1–2 years of experience as a recruitment consultant in a high-volume desk or in B2B sales, and are looking to pivot into the SaaS industry.

Veritone

AI-powered data analytics and insights platform

About Veritone

Veritone provides AI-powered solutions through its proprietary platform, aiWARE, which helps businesses and government organizations convert audio, video, and other data into actionable insights. The aiWARE platform orchestrates various machine learning models to analyze data, enabling clients to make informed decisions based on complex information. Unlike many competitors, Veritone focuses on industry-specific AI applications tailored for sectors such as media, legal, and public safety. The company's goal is to optimize operations and enhance decision-making processes for its diverse clientele by offering customized AI solutions and licensing its aiWARE platform.

Costa Mesa, CaliforniaHeadquarters

2014Year Founded

$67MTotal Funding

IPOCompany Stage

Data & Analytics, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Competitive salary

Flexible PTO

Remote first environment

Recognition programs

Stock options

Mindfulness resources

401K matching

Medical, dental, & vision coverage

Risks

Increased competition from AI providers like C3.ai and Palantir Technologies.

Potential over-reliance on partnerships with large platforms like AWS.

Expansion into international markets may lead to regulatory and compliance challenges.

Differentiation

Veritone's aiWARE platform orchestrates diverse machine learning models for data analysis.

The company offers industry-specific AI solutions for media, legal, and public safety sectors.

Veritone transforms complex data into actionable insights, enhancing decision-making for clients.

Upsides

Growing demand for AI analytics in law enforcement boosts Veritone's Contact Analytics tool.

Integration with AWS Marketplace expands Veritone's reach and accessibility for AI services.

Veritone's Data Refinery addresses the need for transforming unstructured data into AI-ready assets.

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