Assistant Night Manager Full Time at BJ's Wholesale Club

Lebanon, New Hampshire, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Ability to work closely with the Assistant Club Manager of Merchandise
No direct supervisory responsibilities but ability to direct the work of the overnight team
Skills to coach, teach, and develop overnight team members to ensure Grand Opening Look Daily (GOLD) standards
Ability to teach, develop, and motivate team members for successful execution of club merchandising and merchandise availability
Serve as Manager on Duty (MOD) for the club as needed, taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts
Must complete yearly certification for a forklift license (BJ’s covers applicable costs and training)
Demonstrate inclusive behavior, make ethical choices, and approach work with a positive and solution-oriented mindset
Foster open communication, trust, and a safe, collaborative environment
Acknowledge others’ contributions and support team success
Ensure execution of GOLD Member Standards and reinforce key service behaviors (Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean; Listen, Apologize, Solve, Thank (LAST))
Engage with Members in a friendly and helpful manner
Address Member questions or concerns promptly and escalate unresolved issues
Maintain club standards and contribute to club goals with accuracy and consistency
Use supplies responsibly and follow scheduling expectations for cost discipline
Complete tasks efficiently and accurately, follow best practices, and understand role's impact on key club metrics

Responsibilities

Ensure merchandise is properly stocked and available for sale
Maintain presentation standards
Deliver a positive member experience
Oversee the nightly execution and performance of merchandise department tasks
Direct the work of the overnight team
Coach, teach, and develop overnight team members to ensure GOLD standards through excellent merchandising
Teach, develop, and motivate team members for successful club merchandising and merchandise availability in proper quantities
Serve as Manager on Duty (MOD) for club operations, team leadership, and Member engagement during assigned shifts
Live company values by demonstrating inclusive behavior, ethical choices, and a positive mindset
Create a safe and collaborative environment through open communication and trust
Celebrate team members by acknowledging contributions and supporting team success
Guarantee service excellence by ensuring daily execution of GOLD Member Standards and key service behaviors across the club
Create a positive Member experience through friendly engagement
Respond to Member needs promptly and escalate issues as necessary
Consistently deliver GOLD Standards and contribute to club goals and performance targets
Achieve financial performance through cost discipline, efficient task completion, and best practices