Assistant Night Manager Full Time at BJ's Wholesale Club

Lebanon, New Hampshire, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Ability to work closely with the Assistant Club Manager of Merchandise
No direct supervisory responsibilities but ability to direct the work of the overnight team
Skills to coach, teach, and develop overnight team members to ensure Grand Opening Look Daily (GOLD) standards
Ability to teach, develop, and motivate team members for successful execution of club merchandising and merchandise availability
Serve as Manager on Duty (MOD) for the club as needed, taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts
Must complete yearly certification for a forklift license (BJ’s covers applicable costs and training)
Demonstrate inclusive behavior, make ethical choices, and approach work with a positive and solution-oriented mindset
Foster open communication, trust, and a safe, collaborative environment
Acknowledge others’ contributions and support team success
Ensure execution of GOLD Member Standards and reinforce key service behaviors (Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean; Listen, Apologize, Solve, Thank (LAST))
Engage with Members in a friendly and helpful manner
Address Member questions or concerns promptly and escalate unresolved issues
Maintain club standards and contribute to club goals with accuracy and consistency
Use supplies responsibly and follow scheduling expectations for cost discipline
Complete tasks efficiently and accurately, follow best practices, and understand role's impact on key club metrics

Responsibilities

Ensure merchandise is properly stocked and available for sale
Maintain presentation standards
Deliver a positive member experience
Oversee the nightly execution and performance of merchandise department tasks
Direct the work of the overnight team
Coach, teach, and develop overnight team members to ensure GOLD standards through excellent merchandising
Teach, develop, and motivate team members for successful club merchandising and merchandise availability in proper quantities
Serve as Manager on Duty (MOD) for club operations, team leadership, and Member engagement during assigned shifts
Live company values by demonstrating inclusive behavior, ethical choices, and a positive mindset
Create a safe and collaborative environment through open communication and trust
Celebrate team members by acknowledging contributions and supporting team success
Guarantee service excellence by ensuring daily execution of GOLD Member Standards and key service behaviors across the club
Create a positive Member experience through friendly engagement
Respond to Member needs promptly and escalate issues as necessary
Consistently deliver GOLD Standards and contribute to club goals and performance targets
Achieve financial performance through cost discipline, efficient task completion, and best practices

Skills

Key technologies and capabilities for this role

MerchandisingStockingInventory ManagementTeam CoachingCustomer ServiceRetail OperationsPresentation Standards

Questions & Answers

Common questions about this position

What benefits does BJ's Wholesale Club offer?

BJ's offers weekly pay, eligible free BJ's Inner Circle and Supplemental memberships, generous time off including vacation, personal, holiday, sick, bereavement, and jury duty leave, benefit plans with three medical plans, HSA, two dental plans, vision, flexible spending, and a 401(k) with company match for those 18 and older.

Is this a remote position or does it require on-site work?

This is a full-time on-site position at BJ's Wholesale Club locations, involving overnight stocking, merchandising, and serving as Manager on Duty.

What skills or responsibilities are key for the Assistant Night Manager role?

Key responsibilities include ensuring merchandise is stocked and presented to GOLD standards, directing the overnight team, coaching and developing team members, and serving as Manager on Duty; must complete yearly forklift certification.

What is the company culture like at BJ's Wholesale Club?

BJ's fosters a collaborative and inclusive environment where team members can learn, grow, and be authentic; values include inclusive behavior, ethical choices, positive mindset, open communication, trust, and celebrating team contributions.

What makes a strong candidate for the Assistant Night Manager position?

Strong candidates demonstrate inclusive behavior, ethical choices, a positive solution-oriented mindset, ability to coach and develop overnight team members for GOLD standards, and readiness to serve as Manager on Duty while engaging members.