Application Support Team Lead at Genesis Global Trading

São Paulo, State of São Paulo, Brazil

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, FinTechIndustries

Requirements

Experience leading and working as part of a team in a follow-the-sun support model
Proven industry experience in Application support and capable of owning the team responsibility, with at least 7-14 years of experience in supporting capital markets solutions that process financial instruments
Strong problem-solving and analytical skills
Previous experience in Incident management / escalation process / change management

Responsibilities

As a shift and team leader, responsible for the team covering your shift and able to handle the incidents and critical problems faced during shift
Work with other leads to ensure the successful management of tickets (handover between shifts, escalation)
Perform 1st and 2nd front-line support of Low-Code Application Platform applications and infrastructure
Liaison between 2nd and 3rd line teams, as well as development and other IT infrastructure departments
Regular communications with an extensive client base to provide status updates, and successful solutions as well as document all activities for future reference
Responsible for the recording of issues and actions and being able to provide incident and problem management (understanding of ITIL processes)
Tracking and monitoring all our clients hosted platforms (Prometheus / Data Dog/Splunk)
Act in a strict change management regime, involving testing in UAT and like-live environments
Capacity management and tracking and management of audit requests
Small scale application upgrade, configuration and patching across multiple environments in line with requirements
Oversight, QA and sign off for all go live and production changes/upgrades
Contribute to departmental and company-wide process improvement
Participate and own documentation of Critical Issues / Processes related to platforms and generic support
Operate as part of a shift rota, covering the hours of 13:00 – 22:00. Weekend and evening pager cover on rota

Skills

Key technologies and capabilities for this role

Application SupportTeam LeadershipIncident ManagementProblem SolvingClient CommunicationShift Management

Questions & Answers

Common questions about this position

What is the salary or compensation for the Application Support Team Lead role?

This information is not specified in the job description.

Is this Application Support Team Lead position remote or does it require office work?

This information is not specified in the job description.

What key skills are required for the Application Support Team Lead?

The role requires strong problem-solving skills, excellent communication skills for interacting with customer IT teams, business users, and internal teams, technical knowledge of Low-Code Application Platform applications and infrastructure, and understanding of ITIL processes for incident and problem management.

What is the company culture like at Genesis Global Trading?

Genesis emphasizes an inclusive and respectful company culture with a diverse workforce, the vigor and passion of a startup combined with scale-up experience, and values self-starters with a solution-oriented mindset who challenge the status quo.

What makes a strong candidate for the Application Support Team Lead position?

Strong candidates are technical-minded self-starters who love problem-solving, have great communication skills, and are keen to understand customer business flows to deliver first-class support, with leadership ability to manage shifts and incidents.

Genesis Global Trading

Trading platform for digital assets

About Genesis Global Trading

Genesis Global Trading provides a trading platform for institutional investors to trade digital assets like cryptocurrencies. The platform is designed to handle large orders and ensure liquidity by maintaining a balance of buyers and sellers. They offer various financial products, including options and structured products, and generate revenue through fees based on trade size and complexity. Genesis stands out by combining traditional trading practices with cryptocurrency, having launched the first over-the-counter bitcoin trading desk in 2013.

New York City, New YorkHeadquarters

2013Year Founded

$136.2MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Medical, dental, & vision coverage

FSA & HSA

Tax-free transit benefits & other supplemental benefits available

Flexible time off

Generous parental leave

Risks

Genesis' asset liquidation plan may delay its bankruptcy process.

$3 billion fraud allegations could impact Genesis' reputation and operations.

Forfeiture of BitLicense and $8M fine highlight regulatory challenges for Genesis.

Differentiation

Genesis combines Wall Street experience with deep cryptocurrency market understanding.

It was the first to launch an OTC bitcoin trading desk in 2013.

Genesis offers a comprehensive platform for trading, derivatives, borrowing, lending, and custody.

Upsides

Increased institutional interest in digital assets boosts demand for Genesis' platform.

The rise of DeFi creates opportunities for Genesis to expand its financial products.

AI integration enhances Genesis' trading efficiency and risk management.

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