Application Support Analyst at MRI Software

Cape Town, Western Cape, South Africa

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, SoftwareIndustries

Requirements

A friendly and collaborative attitude and strong Team Player
Excellent telephone manner
Strong problem solving skills with a logical approach and use of methodologies such as ITIL
Ability to pick up new technologies quickly and efficiently
Good experience with Microsoft IT technologies
Possess good personal organisation and time management abilities gained in a similar environment
Suited to someone who would like to one day progress to a career in Software Development or Implementation of our Software Solutions
Experience of supporting distributed and web based applications
Experience of recording and solving application support issues from customers, prioritising requests, implementing and communicating timely solutions
Experienced in updating User Guides and Support Knowledge Base
Root Cause Analysis
Experience working with Social Housing Application is preferable
Knowledge of ITIL

Responsibilities

Effectively log, triage and resolve support tickets
Excellent customer communication skills
Experience in application support
Gain knowledge of our product set
Assist in building and maintaining a knowledge base for use across the business, responsible for the documentation
Reviewing all support tickets on a daily basis
Fast learner and adaptable
Applying the appropriate resolution for the issue where required
Escalating the support ticket to the 2nd or 3rd line support teams
Updating the user / client with the ticket status

Skills

Customer Service

SLA Management

Ticket Management

Incident Management

Business Processes

Communication Skills

Prioritization

Problem Solving

MRI Software

Real estate software for property management

About MRI Software

MRI Software provides software solutions designed for the real estate industry, focusing on property management, lease management, and digital services. Their products help real estate owners, operators, and occupiers manage various aspects of their operations, including tenant communications and financial reporting. The software integrates easily with existing systems, making it user-friendly for clients. Unlike many competitors, MRI Software operates on a subscription-based model, which allows for a consistent revenue stream and ongoing improvements to their offerings. The company also has a partner ecosystem that enables clients to customize their software experience, adding further value. The main goal of MRI Software is to enhance operational efficiency and streamline property management for their clients in the global real estate market.

Solon, IowaHeadquarters

1971Year Founded

$3.4MTotal Funding

DEBTCompany Stage

Enterprise Software, Real EstateIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Private Medical Insurance

Income Protection Plans

Personal Pension plan

Parental Leave

Paid Vacation

401(k) Company Match

Tuition Reimbursement

Flexi Any-Day

Paid Holidays

Pet Insurance

Unlimited Paid Time Off

Hybrid Work Options

Mental Health Support

Wellness Program

Risks

Technical challenges in integrating Mesh's platform may lead to client dissatisfaction.

iInterchange acquisition could divert focus from core real estate software offerings.

Capita One acquisition may strain MRI's financial resources, affecting strategic investments.

Differentiation

MRI Software offers a comprehensive and flexible technology platform for real estate.

The company has a strong partner ecosystem enhancing client customization and optimization.

MRI Software's subscription model ensures steady revenue and continuous innovation.

Upsides

Increased demand for AI-driven property management boosts MRI's market potential.

Strategic acquisitions like iInterchange expand MRI's service offerings globally.

Partnerships, such as with Mesh, enhance MRI's property management platform capabilities.

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