[Remote] Technical Service Engineer II at GE Healthcare

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical ImagingIndustries

Requirements

3+ years of technical experience within a hospital setting preferred
Computer networking, connectivity, and software troubleshooting experience
DICOM and PACS experience a plus
Strong written and verbal communication, organizational, and time management skills
Ability to provide excellent customer service through actively listening and anticipating customer needs with an empathetic mindset
Strong analytical and critical thinking skills to provide unique solutions to complex customer issues and system set ups
Ability to work with a flexible schedule

Responsibilities

Learn specialized industry-specific software and technical configurations and apply this knowledge to support MIM customers
Provide excellent customer service and technical assistance to hospital IT, PACS Administrators, clinicians, and clinical staff to understand their needs and provide tailored support
Use remote technologies to diagnose and resolve complex technical issues and guide customers in software configuration for optimal data sharing
Perform software updates, upgrades, and system migrations
Ensure customer satisfaction for every step of the customer’s support journey
Act as the voice of the customer by sharing technical insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience
Collaborate with other team members and departments in developing solutions that may be outside of your area of expertise
Facilitate technical training sessions for team members, along with cross-functional teams
Contribute to departmental operational improvement initiatives

Skills

Key technologies and capabilities for this role

PACShospital ITremote diagnosticssoftware configurationsoftware updatessystem migrationstechnical supportcustomer serviceMIM software

Questions & Answers

Common questions about this position

What is the work arrangement for this position?

The position offers a hybrid work environment, allowing you to work remotely as well as enjoy the office.

What benefits are offered for this role?

Benefits include a 401(k) with up to a 4% match, tuition reimbursement programs, permissive time off, a relaxed office setting with jeans as the norm, free snacks and beverages, and 24-hour access to an in-office fitness center.

What skills and experience are required for this Technical Service Engineer role?

You need 3+ years of technical experience within a hospital setting (preferred), computer networking, connectivity, and software troubleshooting experience, DICOM and PACS experience (a plus), strong communication, organizational, time management, analytical, and critical thinking skills, plus an empathetic mindset for customer service.

What is the company culture like at GE Healthcare's MIM Software?

The culture features a relaxed office setting where jeans are the norm, free snacks and beverages, an in-office fitness center with 24-hour access, collaboration across teams, and a focus on providing an effortless customer experience with empathy.

What makes a strong candidate for this position?

A strong candidate has 3+ years of technical experience in a hospital setting, expertise in networking, DICOM/PACS, troubleshooting, and excels in customer service with empathy, analytical thinking, organization, and the ability to handle a flexible schedule.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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