[Remote] Application Support Engineer with German at Accela

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, BankingIndustries

Requirements

3+ years hands-on experience as an Application Support role or similar
Business-level German (B2+) and English (B2+)
Strong troubleshooting and root cause analysis skills
Capability of recognizing problems and gathering information in order to solve them
Self-motivation to learn and understand new technologies
Excellent communication skills and attention to detail
Willingness to help users and colleagues with their respective incidents

Responsibilities

Support the backbone of critical banking operations by ensuring system stability and performance through routine health checks, monitoring, and troubleshooting
Resolve incidents, perform root cause analyses, and contribute to long-term solution strategies
Maintain and support key banking applications running on different environments, ensuring continuous service availability
Contribute to improving documentation and internal standards by sharing insights and solutions with the team
Collaborate with a dynamic team of support engineers, proactively collaborating and learning from experienced peers
Leverage tools such as Agree21 ITSM to manage incidents, track issues, and support operational excellence

Skills

Key technologies and capabilities for this role

Application SupportBankingProblem-SolvingSystem Stability

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is remote.

What is the team like for this role?

You will join a team of more than 40 Application Support Engineers who are vibrant, proactive, and always there to help, with the team currently growing and taking on more responsibilities.

What experience is required for this role?

Candidates must have 3+ years of hands-on experience as an Application Support role or similar.

What is the salary for this position?

This information is not specified in the job description.

What makes a strong candidate for this Application Support Engineer role?

A strong candidate has 3+ years of hands-on experience in application support, an analytical mindset for troubleshooting and root cause analysis, and the ability to collaborate proactively in a large team while contributing to documentation and standards.

Accela

Cloud-based solutions for government agencies

About Accela

Accela provides cloud-based solutions designed for government agencies to enhance civic engagement and streamline operations. Its main product, the Construct API, enables developers to create applications that improve interactions between government entities and citizens. These applications can assist with various civic functions, including permitting, licensing, code enforcement, and public health management. Accela differentiates itself from competitors by offering a subscription-based Software as a Service (SaaS) model, along with open-source tools and resources that foster a community of developers focused on civic technology. The company's goal is to improve efficiency, transparency, and citizen satisfaction in government services.

San Ramon, CaliforniaHeadquarters

1999Year Founded

$151.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Government & Public Sector, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Family Planning Benefits

401(k) Retirement Plan

401(k) Company Match

Health Savings Account/Flexible Spending Account

Life Insurance

Disability Insurance

Mental Health Support

Risks

Emerging civic tech startups pose a threat to Accela's market share.

Integration challenges with OpenCounter may disrupt service delivery.

Economic downturns could reduce government spending on Accela's SaaS solutions.

Differentiation

Accela offers a comprehensive suite of cloud-based solutions for government agencies.

The Construct API enables developers to enhance civic engagement and streamline operations.

Accela's acquisition of OpenCounter simplifies permitting and licensing processes for users.

Upsides

Increased demand for digital government services boosts Accela's SaaS offerings.

Smart city initiatives globally expand Accela's market reach.

Data-driven decision-making in government operations increases demand for Accela's analytics capabilities.

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