Application Support Specialist
VideaHealthSalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BankingIndustries
Requirements
- 3+ years hands-on experience as an Application Support role or similar
- Business-level German (B2+) and English (B2+)
- Strong troubleshooting and root cause analysis skills
- Capability of recognizing problems and gathering information in order to solve them
- Self-motivation to learn and understand new technologies
- Excellent communication skills and attention to detail
- Willingness to help users and colleagues with their respective incidents
Responsibilities
- Support the backbone of critical banking operations by ensuring system stability and performance through routine health checks, monitoring, and troubleshooting
- Resolve incidents, perform root cause analyses, and contribute to long-term solution strategies
- Maintain and support key banking applications running on different environments, ensuring continuous service availability
- Contribute to improving documentation and internal standards by sharing insights and solutions with the team
- Collaborate with a dynamic team of support engineers, proactively collaborating and learning from experienced peers
- Leverage tools such as Agree21 ITSM to manage incidents, track issues, and support operational excellence
Skills
Application Support
Banking
Problem-Solving
System Stability
Accela
Cloud-based solutions for government agencies
About Accela
Accela provides cloud-based solutions designed for government agencies to enhance civic engagement and streamline operations. Its main product, the Construct API, enables developers to create applications that improve interactions between government entities and citizens. These applications can assist with various civic functions, including permitting, licensing, code enforcement, and public health management. Accela differentiates itself from competitors by offering a subscription-based Software as a Service (SaaS) model, along with open-source tools and resources that foster a community of developers focused on civic technology. The company's goal is to improve efficiency, transparency, and citizen satisfaction in government services.
San Ramon, CaliforniaHeadquarters
1999Year Founded
$151.4MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Government & Public Sector, Enterprise SoftwareIndustries
501-1,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Family Planning Benefits
401(k) Retirement Plan
401(k) Company Match
Health Savings Account/Flexible Spending Account
Life Insurance
Disability Insurance
Mental Health Support
Risks
Emerging civic tech startups pose a threat to Accela's market share.
Integration challenges with OpenCounter may disrupt service delivery.
Economic downturns could reduce government spending on Accela's SaaS solutions.
Differentiation
Accela offers a comprehensive suite of cloud-based solutions for government agencies.
The Construct API enables developers to enhance civic engagement and streamline operations.
Accela's acquisition of OpenCounter simplifies permitting and licensing processes for users.
Upsides
Increased demand for digital government services boosts Accela's SaaS offerings.
Smart city initiatives globally expand Accela's market reach.
Data-driven decision-making in government operations increases demand for Accela's analytics capabilities.
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