Intermediate Database Reliability Engineer (US)
PointClickCareFull Time
Mid-level (3 to 4 years)
Candidates should possess a strong technical foundation in databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.). Excellent problem-solving, analytical, and communication skills are essential, along with a proactive, customer-first mindset. The ability to work independently in a remote environment and adhere to UK business hours is also required.
The Technical Support Engineer will provide timely and technically sound assistance to customers using YugabyteDB, troubleshooting issues related to distributed databases, cloud infrastructure, APIs, and application integrations. Responsibilities include collaborating with internal teams, maintaining case documentation, contributing to knowledge base articles, and participating in an on-call rotation for after-hours support.
Distributed SQL database for cloud applications
Yugabyte offers a distributed SQL database called YugabyteDB, designed for large-scale applications that require high availability and resilience. The database allows businesses to manage vast amounts of data across multiple locations, ensuring accessibility and security. Unlike competitors, Yugabyte combines an open-source version with commercial offerings, providing flexibility and enterprise-grade support. The company's goal is to deliver reliable database solutions for data-intensive industries such as finance, e-commerce, and healthcare.