Analyst, Onboarding Operations

United States

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$50,000 – $90,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial Services, PaymentsIndustries

Requirements

Candidates must have at least 2 years of experience in Operations with knowledge and experience in AML/KYC. A strong focus on attention to detail, the ability to identify quality gaps and provide feedback, and a knack for identifying process improvement opportunities are essential. Proficiency with Microsoft Excel/Google spreadsheets is required, with familiarity with SQL queries being a bonus. The willingness to learn new Compliance processes and develop skills at a fast pace is also necessary.

Responsibilities

The Analyst, Onboarding Operations will serve as a primary point of contact for new potential customers, assisting them with their applications to open an Airwallex account. This role involves performing required KYC screenings, documenting client information according to U.S. KYC regulations, and liaising with customers via email and Slack to ensure a smooth onboarding experience. Responsibilities also include collecting key information, supporting KYC analysts with subject matter expertise and escalations, and managing and executing the Quality Assurance (QA) program.

Skills

Onboarding Operations

Payments

Financial Platform

Workflow Optimization

Operational Efficiency

Customer Support

Problem-Solving

Airwallex

Cross-border payment solutions for businesses

About Airwallex

Airwallex provides cross-border payment solutions for businesses of all sizes, including small to medium-sized enterprises and large corporations. The company offers a range of financial services such as multi-currency accounts, international money transfers, foreign exchange services, and payment gateway solutions. These services are designed to facilitate efficient and cost-effective international transactions. Airwallex uses advanced technology to ensure that these transactions are fast and secure. Unlike many competitors, Airwallex focuses on building financial infrastructure that supports the digital economy, allowing businesses to operate seamlessly across borders. The company's goal is to simplify global payments and make them accessible to businesses worldwide.

Eastern District, Hong KongHeadquarters

2015Year Founded

$877.4MTotal Funding

SERIES_ECompany Stage

FintechIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Employee Equity Programs

Risks

Increased competition from fintech startups could erode Airwallex's market share.

Regulatory scrutiny in Asia-Pacific, especially China, may impact Airwallex's operations.

Volatility in foreign exchange rates poses a risk to Airwallex's revenue streams.

Differentiation

Airwallex offers a comprehensive suite of cross-border payment solutions for businesses.

The company integrates financial services into platforms, enhancing customer experience and efficiency.

Airwallex's global presence with ten international offices supports its expansive service offerings.

Upsides

Airwallex reported an 83% revenue increase in APAC, showcasing strong regional growth.

The partnership with Carwow enhances Airwallex's visibility and operational efficiency in the UK.

Airwallex's expansion in EMEA with new offices boosts its international market presence.

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