[Remote] Senior Manager, Onboarding Strategy & Operations at Dandy

United States

Apply Now

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

8+ years in Strategy & Operations, Business Operations, or Management Consulting role
Experience in Customer Experience (CX) or Customer Success (CS) organization in a high-growth technology environment
Proven ability to design and operationalize scalable systems
Track record managing complex, cross-functional programs from conception to flawless execution
Experience managing and scaling teams
Data-driven: experience defining KPIs, analyzing metrics, and making recommendations
Exceptional communication skills
Strong operational and analytical thinking
Ability to balance multiple priorities in fast-paced, ambiguous environments
Experience in healthcare, dental, or clinical operations (bonus point)
Multi-lingual or international training program experience (bonus point)
Familiarity with LMS, CMS, or other enablement technologies (bonus point)

Responsibilities

Oversee global training operations, including scheduling, session readiness, and multi-market scaling
Lead high-priority, cross-functional programs such as international launches, pre-training ops optimization, and enablement initiatives
Analyze operational and training metrics to identify gaps and recommend improvements
Ensure training content drives desired behaviors and outcomes
Maintain governance, quality, and global-readiness standards
Map, optimize, and standardize workflows, SOPs, and repeatable systems
Collaborate with Sales, BizSys, RevOps, Product, and other stakeholders to ensure operational readiness and seamless customer onboarding

Dandy

Digital dental lab services and software

About Dandy

Dandy provides digital dentistry solutions to dental practices across the United States, enabling them to transition from traditional methods to modern digital techniques. Their services include digital scanning, design, and manufacturing of dental prosthetics such as dentures and implants. Dandy's proprietary Chairside software simplifies the scanning process, allowing dental professionals to perform complex procedures with greater accuracy and efficiency. Unlike competitors, Dandy offers their Chairside software for free, making it easier for practices to scan patients and submit lab cases. The company generates revenue through the manufacturing and sale of dental products based on these digital scans, along with providing clinical support and live scan feedback. Dandy's goal is to enhance patient experiences and improve operational efficiency for dental practices by facilitating the adoption of digital dentistry.

New York City, New YorkHeadquarters

2020Year Founded

$4.2MTotal Funding

SEEDCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Medical, dental, & vision coverage

Parental planning

Mental health benefits

401(k) plan

PTO

Fitness reimbursements

Risks

Competition from established companies like Align Technology is increasing.

Data privacy concerns are rising with digitalization in the dental industry.

Rising raw material costs could impact Dandy's profit margins.

Differentiation

Dandy offers a unique end-to-end digital dental lab service.

Their Chairside software simplifies the scanning process for dental professionals.

Dandy provides free software, earning revenue from dental prosthetics sales.

Upsides

Growing demand for digital dental solutions aligns with Dandy's offerings.

Personalized dental care trend supports Dandy's customized prosthetics services.

AI integration in dental imaging complements Dandy's digital scanning technology.

Land your dream remote job 3x faster with AI

Try Jobo Free