[Remote] Operations Manager, Account Operations at Commure

United States

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$90,000 – $120,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Artificial IntelligenceIndustries

Requirements

3-5 years experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
Energized By People: Love interacting with customers and consistently seek to deliver a great customer experience
Comfortable working with data and proficiency in SQL + Excel
Expertise in project management: Experience deploying multiple projects in a fast-paced environment
Truth Seeker: Relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
5-10% travel required

Responsibilities

Drive client growth through operational optimization and new growth initiatives
Develop and standardize internal processes, reporting, training, and documentation as the customer base scales
Ensure the efficient and timely execution of all essential aspects of internal operations projects
Engage in cross-functional collaboration with Product, Engineering, Billing, Launcher, Account Management, and other Operations teams
Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency
Breakdown complex, challenging business problems
Own execution and outcomes
Understand the business to be proactive about solving emerging problems
Act as the primary point of contact for 12+ accounts representing $1M+ in annual recurring revenue
Effectively manage client relationships, ensuring satisfaction and maximizing retention

Skills

Key technologies and capabilities for this role

Business Process DefinitionClient OnboardingRevenue Cycle ManagementProject ManagementCommunicationStakeholder Management

Questions & Answers

Common questions about this position

What is the salary range for the Operations Manager position?

The salary range is $90K - $120K.

Is this role remote, and are there any location preferences?

This position is 100% remote, but candidates in the Central and Eastern time zones are highly preferred.

What key responsibilities and skills are needed for this role?

The role requires driving operational metrics like process throughput and defect rate, developing and standardizing internal processes, reporting, training, and documentation, and engaging in cross-functional collaboration with teams like Product, Engineering, Billing, and Account Management.

What is the company culture like at Commure?

Commure fosters a high-impact, high-autonomy environment focused on hyper-growth challenges, cross-functional collaboration across Product, Engineering, Operations, Sales, and Account Management, with a mission to simplify healthcare through AI solutions.

What makes a strong candidate for this Operations Manager role?

Strong candidates will have experience in operational optimization, process standardization, driving business metrics, and cross-functional collaboration, with the ability to handle end-to-end ownership in a hyper-growth environment.

Commure

Healthcare technology for data integration and safety

About Commure

Commure focuses on improving the healthcare industry by providing technology solutions that connect and empower healthcare workers. Its main product, CommureOS, is a lightweight operating system that integrates various healthcare technologies and datasets, helping providers streamline workflows and enhance patient care by delivering critical insights when needed. Additionally, Commure offers Commure Strongline, a discreet wearable badge that allows healthcare staff to quickly call for help, improving safety in potentially dangerous situations. This badge was developed with input from frontline workers and security experts to meet the specific needs of healthcare environments. Commure serves hospitals, clinics, and other healthcare facilities through a software-as-a-service (SaaS) model, charging subscription fees for access to its products. The company's goal is to create a more connected and safe healthcare ecosystem, ultimately enabling healthcare providers to deliver better care.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$745.2MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Parental Leave

Risks

Increased competition in AI scribe technology may pressure market share and pricing.

Integration of Memora Health's platform may face alignment challenges with existing systems.

Free AI scribe offering might strain resources if not monetized effectively.

Differentiation

CommureOS integrates disparate healthcare datasets, enhancing decision-making and operational efficiency.

Commure Strongline badge improves staff safety with rapid emergency alerts.

Commure's AI-powered scribe tool automates documentation, saving providers significant time.

Upsides

Acquisition of Augmedix enhances AI medical documentation, improving clinical decision-making.

Merger with Athelas creates a $6B healthcare infrastructure company, expanding resources.

Free AI scribe tool offers competitive advantage by broadening technology accessibility.

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