Alternate Payment Manager (APM) Technical Manager at Unlimit

Tanzania

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, PaymentsIndustries

Requirements

Fair understanding of SOAP and REST API Design, OpenAPI/Swagger, JSON and XML structures
Deadline oriented and capable of self-management
Strong work ethic with demonstrated attention to detail
Excellent time management and organizational skills
Ability to prioritize integrations based on business demands

Responsibilities

Take the lead in implementing each new merchant in East Africa during the onboarding stage
Resolve all issues with all APMs raised by merchants
Facilitate communication between departments such as APMs, Integration, and Product Teams to make processes faster and smoother
Perform quality control: provide daily testing of Unlimit transactions and monitor Payments Success Rate (SR)
Support API integrations with clients to achieve successful onboarding to API products
Support the sales team during pre-sales engagement with prospective clients to propose the right solution
Articulate requirements for each integration with detailed user flow and acceptance criteria
Effectively use data and insights from multiple sources to make decisions on product management
Constantly pursue incremental delivery by looking for ways to meet business goals through frequent, measurable product enhancements
Monitor and improve product health and performance by analyzing transactions, user feedback, and other product metrics
Prioritize and resolve issues and defects through collaboration within the delivery team and other stakeholders
Effectively communicate with team members and stakeholders such as banks and processors
Ensure appropriate reports are shared in a timely manner with the business team
Ensure immediate resolution of technical issues to prevent gaps in business operation
Ensure all services are working as expected without deviations in terms of functionality and charges
Minimize potential risk of outages that can impact customer experience by proactively planning and providing adequate information on integration to live
Execute against KPIs: Net Promoter Score (NPS) of East Africa merchants (>80%) and Success Transactions Rate (SR) >=80% for all African-based APMs

Skills

Key technologies and capabilities for this role

APMMerchant OnboardingTechnical SupportPayment ProcessingKPI ManagementNPSTransaction MonitoringFintechCustomer Service

Questions & Answers

Common questions about this position

Is this a remote position or does it require office presence?

This is not a remote position; it is based in the Unlimit Tanzania office.

What are the key responsibilities of the APM Technical Manager?

Key responsibilities include leading merchant onboarding in East Africa, resolving APM issues, facilitating communication between teams, performing daily transaction testing and monitoring success rates, supporting API integrations, assisting sales in pre-sales, articulating integration requirements, using data for product decisions, and improving product performance.

Who does the APM Technical Manager report to and collaborate with?

The Technical Support Officer in East Africa reports directly to the Head of Products at Unlimit and works with the local Chief Operations Officers in Africa, partnering with the Country Head, Product Management team, and Implementation Team.

What KPIs does the role aim to achieve?

The role targets a Net Promoter Score (NPS) of East Africa merchants greater than 80% and a Success Transactions Rate (SR) greater than or equal to 80% for all African-based APMs.

What is the employment type for this position?

This is a full-time position.

Unlimit

Provides borderless payment solutions globally

About Unlimit

Unlimit provides borderless payment solutions for businesses aiming to grow locally and globally. The company has developed a large in-house payment infrastructure that allows it to offer a wide range of financial services, including payment acceptance, payment processing, and corporate fund management. Businesses can easily acquire cards, utilize alternative payment methods, and handle international transfers through Unlimit's platform. What sets Unlimit apart from its competitors is its extensive coverage and variety of payment options, including unique local methods tailored to different regions. This enables businesses to confidently enter new markets. Unlimit's goal is to support innovative companies in moving beyond traditional banking technologies, facilitating their expansion and financial management in the evolving fintech landscape.

London, United KingdomHeadquarters

2009Year Founded

VENTURE_UNKNOWNCompany Stage

FintechIndustries

201-500Employees