Strategic AI Solutions Consultant
EverlawSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Service Technology, Artificial IntelligenceIndustries
Requirements
Candidates should possess a Bachelor's degree or higher, preferably in a STEM-related field, and have at least 5 years of experience in a SaaS software environment. A minimum of 5 years of experience in Customer Success, Consulting, Professional Services, Account Management, or similar customer-facing roles is also required, along with a strong understanding of AI, including Conversational AI and Large Language Models.
Responsibilities
The AI Consultant will drive customer adoption and renewal of Glia's AI features, develop and execute training initiatives to enhance customer knowledge of AI, and implement AI products on time and within budget. They will ensure customers achieve desired business impact from AI features, establish credibility as an AI subject matter expert, and provide pre-sales consultancy on AI features. Responsibilities also include analyzing AI performance metrics, providing data-driven recommendations, offering best practices for prompt engineering and Generative AI, serving as the primary technical advisor for AI inquiries, and guiding clients on Glia Virtual Assistant best practices. The role involves collaborating with product and engineering teams to communicate client feedback and feature requests, working closely with implementation teams, and documenting client processes to identify areas for improvement with Glia's AI products.
Skills
AI
Consulting
Customer Service
Problem-solving
Strategic Consulting
AI Implementation
AI Solutions
Training Development
Performance Metrics Analysis
Data-driven Recommendations
Glia
Digital customer service solutions for banks
About Glia
Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.
New York City, New YorkHeadquarters
2012Year Founded
$147.8MTotal Funding
SERIES_DCompany Stage
AI & Machine Learning, Financial ServicesIndustries
201-500Employees
Benefits
Stock Options
Professional Development Budget
Risks
Rapid AI adoption could lead to increased competition from new entrants.
Financial institutions may develop in-house digital customer service solutions.
Increasing regulatory scrutiny on AI and data privacy could raise compliance costs.
Differentiation
Glia's ChannelLess® architecture allows seamless transitions between communication channels.
Quality AnalystGPT provides real-time insights into customer needs and trends.
Glia's AI-driven solutions enhance customer experience and operational efficiency.
Upsides
Increased demand for AI-driven customer service in the financial sector.
Growing trend of integrating AI with customer service platforms.
Expansion of digital banking services boosts demand for Glia's solutions.
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