Key technologies and capabilities for this role
Common questions about this position
The salary range is $170K - $270K.
This is an onsite position.
Requirements include 3+ years of experience developing and deploying production-level products and systems, ownership of problems from start to finish with eagerness to learn, passion for the end-user experience, and the ability to write amazing code quickly.
Benefits include medical, dental, and vision coverage, a take-what-you-need vacation policy, and daily lunches, dinners, and snacks in the office.
Strong candidates have 3+ years of experience with production-level systems, demonstrate ownership and eagerness to learn, show passion for end-user experience, and can write high-quality code quickly.
Generative AI solutions for customer support
Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for various clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.