ServiceNow Technical Consultant
CprimeFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years), Expert & Leadership (9+ years)
Candidates must have at least 7 years of pre-sales solution consulting or sales engineering experience in a specific product area, with proficiency in the ServiceNow platform or cloud software solutions. Experience integrating AI into work processes, decision-making, or problem-solving is required. Collaboration experience with product management, product marketing, partners, and professional services is necessary, along with territory management skills including pipeline building. Travel may be required.
The Solution Consultant will act as a technical and domain expert to support product sales, guiding revenue generation by developing and positioning product-specific solutions during sales cycles. This role involves leading discovery workshops to understand customer challenges, delivering product demonstrations, and answering technical questions from customers, partners, and colleagues. Responsibilities also include providing feedback to product management on enhancements, sharing best practices with other consultants, staying current on competitive analysis, and supporting marketing events.
Cloud-based platform for digital workflows
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.