Adobe Apprentice - Customer Engineering at Adobe

Noida, Uttar Pradesh, India

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Not SpecifiedCompensation

Internship, Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Completed any Undergrad course in 2023/24 OR Completed any Post Graduate course in 2023/24/25
Front-End Development: HTML, AngularJS, React, UI, JavaScript, CSS
Java Technologies: Java, J2EE, Servlets, JSP, JSTL, Spring, Hibernate
Scripting & Programming: PHP, Python, PySpark
Web Development: XML, XHTML, JavaScript, JSP, RESTful Web Services, CMS tools
Database: Strong SQL knowledge and hands-on with at least one database
Operating Systems: Exposure to Windows, Linux, iOS
Strong analytical and problem-solving skills
Excellent communication skills in English (written & verbal)
Ability to multitask and work under pressure
Recent graduates or professionals with 6 months – 1 year experience
Digital marketing knowledge is an advantage

Responsibilities

Act as the first point of contact for customer concerns relating to technical issues
Advocate for customers and represent their needs to internal product teams
Provide timely responses and resolutions to product/technical inquiries
Deliver solutions within established SLA guidelines
Stay updated on customer priorities and critical business events
Record and document customer issues per process guidelines
Troubleshoot and qualify cases before escalating to engineering
Answer product functionality/usage queries
Handle high-priority technical issues
Contribute by creating knowledge base articles, whitepapers, and forum participation
Participate in 24x7 shift coverage (rotational, including night shifts)

Skills

Technical Support

Customer Engineering

Troubleshooting

SLA Management

Product Support

Adobe Experience Cloud

Issue Escalation

Customer Onboarding

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

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