Customer Service Representative
Beyond FinanceSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Appliance Repair, Home ServicesIndustries
Requirements
- At least 2 years experience in customer service or administrative support
- High attention to details required for accuracy; responsible for identifying, pricing, and entering correct part numbers to be ordered
- Strong verbal and written English communication skills for internal and customer comms
- Experience with CRMs similar to Aroflo
Responsibilities
- Initial tasks will include creating and sending out quotes to customers
- Will transition to receiving inbound calls as they get more exposure to the role
- Prepare and send service quotes to customers
- Schedule and confirm repair appointments
- Follow up with customers to ensure satisfaction and resolve any post-service inquiries
- Maintain accurate records of all communications and bookings
- Communicate effectively with technicians and internal teams to coordinate schedules
- Respond promptly to emails and phone inquiries in a professional manner
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for this Admin Support Representative position?
This information is not specified in the job description.
Is this role remote or hybrid, and where is it located?
The position is hybrid and located at the Mega Tower, EDSA in the heart of Metro Manila.
What skills are required for this role?
Candidates need at least 2 years of experience in customer service or administrative support, high attention to detail for accuracy in pricing and entering part numbers, strong verbal and written English communication skills, and experience with CRMs similar to Aroflo.
What benefits does ConnectOS offer?
Benefits include Work From Home, Medical, Dental Coverage and Life insurance from day 1, Paid Vacation and Sick Leave with Quarterly Sick Leave Conversion, Competitive salary package and annual appraisal, Financial Assistance Program, Mandatory Government Benefits and 13th Month Pay, Complimentary Sleeping Quarters and Coffee, Complimentary Office Fitness and Wellness Facilities, Regular Company Events, Work Life Balance, and Career growth opportunities.
What is the work schedule for this position?
The schedule is Monday – Friday from 06:00 AM to 06:00 PM PHT.
Connectly
AI-powered marketing automation for e-commerce
About Connectly
Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.
San Francisco, CaliforniaHeadquarters
2020Year Founded
$33.7MTotal Funding
SERIES_BCompany Stage
Consumer Software, AI & Machine Learning, Consumer GoodsIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Company Equity
Risks
Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.
Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.
Rapid AI advancements require Connectly to continuously innovate to stay competitive.
Differentiation
Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.
The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.
Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.
Upsides
Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.
The platform's AI-driven personalization boosts conversion rates and customer satisfaction.
Connectly.ai's multilingual support enhances global customer engagement and market reach.
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