Admin Support Representative (AU Appliances, Hybrid) at Connectly

Mandaluyong, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Appliance Repair, Home ServicesIndustries

Requirements

At least 2 years experience in customer service or administrative support
High attention to details required for accuracy; responsible for identifying, pricing, and entering correct part numbers to be ordered
Strong verbal and written English communication skills for internal and customer comms
Experience with CRMs similar to Aroflo

Responsibilities

Initial tasks will include creating and sending out quotes to customers
Will transition to receiving inbound calls as they get more exposure to the role
Prepare and send service quotes to customers
Schedule and confirm repair appointments
Follow up with customers to ensure satisfaction and resolve any post-service inquiries
Maintain accurate records of all communications and bookings
Communicate effectively with technicians and internal teams to coordinate schedules
Respond promptly to emails and phone inquiries in a professional manner

Skills

Customer Service

Administrative Support

English Communication

CRM

Aroflo

Attention to Detail

Quote Preparation

Appointment Scheduling

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$33.7MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.

Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.

Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.

The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.

Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.

The platform's AI-driven personalization boosts conversion rates and customer satisfaction.

Connectly.ai's multilingual support enhances global customer engagement and market reach.

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