Accounts TSR - Retention (Remote First) at Zensurance

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, InsurTechIndustries

Requirements

1+ year of experience working with administrative tasks or data entry
Excellent attention to detail and follow-through
Excellent client service orientation for both external and internal stakeholders
Strong phone communications with both clients and external partners
Good interpersonal and communication skills
Effective organizational and time management skills
Ability to work effectively in a dynamic and fast-paced deadline-driven environment
Ability to multitask and deliver on time and quality
A team player with strong work ethics and collaborative approach
Ability to proactively take initiative and learn quickly
Experience with Zoom, Google Workplace, Slack or similar office software
Nice to have: Insurance background of any type (no insurance license required)
Nice to have: Collections experience is an asset

Responsibilities

Assisting brokers with clients' needs, including but not limited to: billing, cancellations, and reinstatement
Manage billing queries and proactively call clients to collect payment when needed
Manage multiple clients and answer all customer queries in a timely manner
Triage emails and voicemails that require a licensed brokers attention
Carefully review all new billing contract data for accuracy
Recommend operational improvements in our processes to help further improve the overall customer experience
Monitor and act on applicable Alerts within our existing Slack channel groups
Assist with clean-up projects to ensure files are accurate and processes have been followed
Schedule automated messages to clients on behalf of brokers
Call customers & insurance partners for non-insurance-related matters as needed
Assist in processing cancellations as needed
Ensure files have been completed in accordance with our internal guidelines
Proactively liaise with financing companies to improve communication and workflows to streamline our processes
Other duties as required

Skills

Customer Service

Billing Management

Payment Collection

Client Retention

Slack

Email Triage

Broker Assistance

Process Improvement

Zensurance

Simplifies commercial insurance for small businesses

About Zensurance

Zensurance simplifies the process of obtaining commercial insurance for small businesses in Canada. Acting as a brokerage, it connects small business owners with various insurance providers to offer products like liability insurance, cyber liability insurance, and commercial auto insurance. By utilizing advanced technology, Zensurance reduces operational costs, allowing them to provide competitive rates and a streamlined purchasing experience. Unlike many competitors, Zensurance offers 24/7 support through a dedicated claims team, ensuring clients receive assistance whenever needed. The company's goal is to empower small businesses by making insurance accessible and affordable, while also providing educational resources to help owners understand their insurance needs.

Toronto, CanadaHeadquarters

2016Year Founded

$13.2MTotal Funding

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Remote Work Options

Hybrid Work Options

Comprehensive and Flexible Health and Dental Plans

Health Savings Account/Flexible Spending Account

Parental Leave

Home Office Stipend

Risks

Increased competition from InsurTech startups may erode market share.

Rising customer expectations require continuous innovation in technology and services.

Potential regulatory changes in Canada could impact operations and compliance costs.

Differentiation

Zensurance simplifies insurance for small businesses with a tech-driven approach.

They offer curated insurance packages tailored to specific industry needs.

Zensurance provides 24/7 claims support, enhancing customer satisfaction and loyalty.

Upsides

AI-driven underwriting enhances personalized insurance offerings for small businesses.

Embedded insurance trends offer new distribution channels for Zensurance.

Growing demand for cybersecurity insurance aligns with Zensurance's product expansion.

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