Accounts Receivable Specialist
ElevenLabsFull Time
Mid-level (3 to 4 years)
A minimum of 4 years of credit and collections experience or closely related experience is required, along with at least 1 year of supervisory/management experience or experience acting in a lead capacity providing direction. A high school diploma or G.E.D. is also necessary. Periodic travel to Cleveland, OH for training and team meetings is expected, with the initial training lasting three weeks.
This role supervises Accounts Receivable Center staff to evaluate credit risks, monitor credit, and collect delinquent accounts, ensuring timely dispute resolution. Responsibilities include staff supervision, performance management, and training, as well as monitoring cash, credit, and collections activities for compliance with procedures. The supervisor will review performance reports, ensure adherence to standard operating procedures, develop benchmark reporting, assess credit risks for customers, review delinquent account actions, approve billing adjustments and credit limits, act as a resource for escalated issues, oversee payment allocation, assist in developing local processes, identify bankruptcies and file claims, and support other functions by answering questions and providing training on credit and collections.