Account Manager, Wealth Management Advisory at Northern Trust

Miami, Florida, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Wealth Management, Financial ServicesIndustries

Requirements

Excellent oral and written communication skills
In-depth functional/industry knowledge of personal trust, estate, guardianship, and advisory services and products (usually acquired through experience)

Responsibilities

Coordinates account administration for fiduciary, investment management, estate settlement, guardianship, and/or custody accounts for complex client relationships
Develops and maintains working knowledge of governing documents and account agreements
Receives service requests from clients and partners, and communicates to service partners; obtains appropriate information from partners and clients to facilitate service changes or transactions
Coordinates resolution of client issues; informs client of steps taken to resolve requests or problems
Oversees development of appropriate action plans for client servicing events and ensures execution and follow-up; communicates with clients regularly to inform them of account set-up or status, document requests, or other information
Engages the Client Support Services Team on execution of client servicing events, account opening and closing, cash movement, and fee set-ups
Assists Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors in account acceptance process, discretionary request analysis and process, compliance management and annual account review process; ensures appropriate documentation is collected and imaged; ensures systems information is up-to-date; ensures accurate set up and review of fees; documents services provided, specialized procedures, and ongoing written communications with client as appropriate in managing daily activity
Develops and maintains a working knowledge of various business applications critical to relationship management including client on-line tools
Assists Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors with business development and client presentations
Identifies service efficiency enhancements, process improvements, and service delivery using creative and proactive measures
Able to serve as a key subject-matter expert and mentor to other more junior-level employees
May manage daily operational activities and supervise day-to-day work of junior-level employees (but not a formal management role)
More technically sound in area of expertise and has broader knowledge of other areas
Delivers a work product that requires less revision
Able to facilitate discussions and reach decisions

Skills

Key technologies and capabilities for this role

Fiduciary AdministrationInvestment ManagementEstate SettlementGuardianship AdministrationCustody AccountsClient Relationship ManagementTransaction ProcessingClient ServicingBusiness DevelopmentAccount Agreements

Questions & Answers

Common questions about this position

Is this position remote or office-based?

This is an office-based position and for the effective performance of this role, the duties and responsibilities must be carried out onsite.

What is the salary range for this Account Manager role?

This information is not specified in the job description.

What are the key responsibilities of the Account Manager?

Key responsibilities include coordinating account administration for complex fiduciary, investment management, estate settlement, guardianship, and custody accounts, developing knowledge of governing documents, handling client service requests, resolving issues, overseeing action plans, and assisting advisors with account processes.

What is the company culture like at Northern Trust?

Northern Trust emphasizes enduring principles of service, expertise, and integrity, providing innovative financial services with leading technology and exceptional service to sophisticated clients, supported by over 22,000 partners.

What makes a strong candidate for this Account Manager position?

A strong candidate will have experience managing complex client relationships in fiduciary, investment management, estate settlement, guardianship, or custody accounts, strong coordination skills with teams like Client Support Services, and the ability to assist advisors with compliance, documentation, and client servicing.