Account Manager, Wealth Management Advisory at Northern Trust

Miami, Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Wealth Management, Financial ServicesIndustries

Requirements

Excellent oral and written communication skills
In-depth functional/industry knowledge of personal trust, estate, guardianship, and advisory services and products (usually acquired through experience)

Responsibilities

Coordinates account administration for fiduciary, investment management, estate settlement, guardianship, and/or custody accounts for complex client relationships
Develops and maintains working knowledge of governing documents and account agreements
Receives service requests from clients and partners, and communicates to service partners; obtains appropriate information from partners and clients to facilitate service changes or transactions
Coordinates resolution of client issues; informs client of steps taken to resolve requests or problems
Oversees development of appropriate action plans for client servicing events and ensures execution and follow-up; communicates with clients regularly to inform them of account set-up or status, document requests, or other information
Engages the Client Support Services Team on execution of client servicing events, account opening and closing, cash movement, and fee set-ups
Assists Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors in account acceptance process, discretionary request analysis and process, compliance management and annual account review process; ensures appropriate documentation is collected and imaged; ensures systems information is up-to-date; ensures accurate set up and review of fees; documents services provided, specialized procedures, and ongoing written communications with client as appropriate in managing daily activity
Develops and maintains a working knowledge of various business applications critical to relationship management including client on-line tools
Assists Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors with business development and client presentations
Identifies service efficiency enhancements, process improvements, and service delivery using creative and proactive measures
Able to serve as a key subject-matter expert and mentor to other more junior-level employees
May manage daily operational activities and supervise day-to-day work of junior-level employees (but not a formal management role)
More technically sound in area of expertise and has broader knowledge of other areas
Delivers a work product that requires less revision
Able to facilitate discussions and reach decisions