FINRA (6/63 or 7/63) Customer Service Representative - REMOTE Nationwi…
Northwestern Mutual21 - 32 USD/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Financial Services, Asset Management, Wealth ManagementIndustries
Requirements
Candidates should possess a Bachelor’s degree in finance, economics, business, or a related field, and demonstrate at least 1-3 years of relevant experience for Associate level, 3-5 years for mid-level, and 5+ years for senior level roles. Strong understanding of alternative investments and the broader wealth management landscape is required, along with exceptional interpersonal, verbal, and written communication skills. FINRA Series 7 and 63 licenses are preferred or required within 6 months of hire.
Responsibilities
The Client Service professional will act as the first point of contact for clients, guiding them through pre-trade, trade, and post-trade processes, including onboarding, subscriptions, redemptions, and capital calls. They will assist clients by processing service requests, reviewing documentation, addressing inquiries, and ensuring operational excellence throughout the investment lifecycle. Successful candidates will develop and maintain trusted relationships with clients, providing proactive support and tailored guidance, and become subject matter experts on the CAIS platform, conducting demos and educating clients on functionality. They will also collaborate with internal teams—including Sales, Legal, Compliance, Finance, Operations, and Technology—to coordinate responses to client needs and help streamline internal processes, identify opportunities to enhance the client experience, and provide client feedback to internal stakeholders.
Skills
Client Service
Customer Support
Financial Transactions
Onboarding
Trade Support
Problem-Solving
Attention to Detail
Communication
Team Collaboration
CAIS
Platform for accessing alternative investments
About CAIS
CAIS provides a platform that simplifies access to alternative investments for financial advisors and wealth managers. This platform allows users to invest in asset classes such as private equity, hedge funds, real estate, and distressed debt, which are not typically included in traditional investment categories like stocks and bonds. CAIS's platform features a variety of investment options, a streamlined process for subscribing and reporting, and an educational tool called CAIS IQ that helps advisors understand the complexities of alternative investments. Unlike its competitors, CAIS emphasizes a thorough due diligence process to ensure that all funds on its platform meet high standards, which helps build trust with advisors and their clients. The goal of CAIS is to transform the investment experience for independent wealth managers and financial advisors, making it easier for them to diversify their clients' portfolios and improve investment outcomes.
Key Metrics
New York City, New YorkHeadquarters
2009Year Founded
$384.2MTotal Funding
LATE_VCCompany Stage
Fintech, Financial ServicesIndustries
201-500Employees