CAIS

Client Service – All Levels

Remote

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Financial Services, Asset Management, Wealth ManagementIndustries

Position Overview

  • Location Type: Not specified
  • Job Type: Not specified
  • Salary: Not specified

CAIS is a pioneer in democratizing access to and education about alternative investments for independent financial advisors. We empower advisors to engage and transact with leading asset managers on a massive scale through a wide variety of alternative investment products and technology solutions. CAIS offers financial advisors a broad selection of alternative investment strategies, including hedge funds, private equity, private credit, real estate, digital assets, and structured notes. We also deliver industry-leading technology, operational efficiency, and world-class client service throughout the pre-trade, trade, and post-trade experience. CAIS supports over 50,000 advisors who oversee more than $6 trillion in network assets.

We are seeking talented individuals for future opportunities on our Client Service team. If you are a highly motivated and personable Client Service professional looking to join our growing team, we encourage you to reach out. We are always looking for collaborative team players who are passionate about delivering white glove service, solving problems, and helping our clients succeed, whether you are early in your career or bring years of client service experience.

Successful candidates will thrive in a fast-paced, dynamic environment, demonstrate a strong attention to detail, and embrace an entrepreneurial mindset. This is a fantastic opportunity for professionals at any level to contribute to a high-growth organization, drive client satisfaction, and grow alongside a company transforming the wealth management ecosystem.

Responsibilities

  • Deliver Exceptional Service: Act as the first point of contact for our clients, guiding them through pre-trade, trade, and post-trade processes, including onboarding, subscriptions, redemptions, capital calls, and other transactions.
  • Transaction Support: Assist clients by processing service requests, reviewing documentation, addressing inquiries, and ensuring operational excellence throughout the investment lifecycle.
  • Client Relationship Management: Develop and maintain trusted relationships with new and existing clients by providing proactive, thoughtful support and tailored guidance.
  • Platform Expertise: Become a subject matter expert on the CAIS platform. Conduct demos and educate clients on functionality, usage best practices, and operational workflows.
  • Cross-Functional Collaboration: Work closely with internal teams—including Sales, Legal, Compliance, Finance, Operations, and Technology—to coordinate responses to client needs and help streamline internal processes.
  • Process Improvement: Identify opportunities to enhance the client experience by building and executing scalable, automated workflows that reduce friction and improve service delivery.
  • Feedback Loop: Provide client feedback to internal stakeholders to help refine the user experience and product roadmap.

Ideal Candidate Profile

We’re hiring for multiple experience levels, and while specific requirements may vary by role level, strong candidates will possess the following attributes:

  • Bachelor’s degree in finance, economics, business, or a related field.
  • Demonstrated success in client service, investor relations, operations, or wealth/asset management.
    • Associate level: 1–3 years of relevant experience
    • Mid-level: 3–5 years
    • Senior level: 5+ years, ideally including leadership or escalation support responsibilities
  • Deep understanding of alternative investments and the broader wealth management landscape.
  • Exceptional interpersonal, verbal, and written communication skills.
  • Comfort navigating CRM tools and platforms (e.g., Salesforce), and proficiency in Microsoft Office Suite.
  • FINRA Series 7 and 63 preferred or required within 6 months of hire.

Company Information

CAIS is consistently recognized as a Best Place to Work, and our culture is at the heart of our success.

Skills

Client Service
Customer Support
Financial Transactions
Onboarding
Trade Support
Problem-Solving
Attention to Detail
Communication
Team Collaboration

CAIS

Platform for accessing alternative investments

About CAIS

CAIS provides a platform that simplifies access to alternative investments for financial advisors and wealth managers. This platform allows users to invest in asset classes such as private equity, hedge funds, real estate, and distressed debt, which are not typically included in traditional investment categories like stocks and bonds. CAIS's platform features a variety of investment options, a streamlined process for subscribing and reporting, and an educational tool called CAIS IQ that helps advisors understand the complexities of alternative investments. Unlike its competitors, CAIS emphasizes a thorough due diligence process to ensure that all funds on its platform meet high standards, which helps build trust with advisors and their clients. The goal of CAIS is to transform the investment experience for independent wealth managers and financial advisors, making it easier for them to diversify their clients' portfolios and improve investment outcomes.

New York City, New YorkHeadquarters
2009Year Founded
$384.2MTotal Funding
LATE_VCCompany Stage
Fintech, Financial ServicesIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Wellness Program
Paid Vacation
Parental Leave
Hybrid Work Options

Risks

Increased competition from fintech platforms may erode CAIS's market share.
Potential regulatory scrutiny could increase compliance costs for CAIS.
Economic downturns may reduce investor appetite for alternative investments, impacting revenue.

Differentiation

CAIS offers a comprehensive platform for alternative investments, streamlining advisor access.
The platform integrates due diligence by Mercer, ensuring high standards for investment options.
CAIS IQ provides personalized learning, enhancing advisors' understanding of complex investments.

Upsides

Partnership with Blackstone expands CAIS's offerings with top-tier investment strategies.
Integration with Orion broadens CAIS's reach to a wider advisor base.
Launch of Compass tool enhances advisors' asset allocation capabilities on the platform.

Land your dream remote job 3x faster with AI