Airwallex

Account Manager, SME & Growth

Shenzhen, Guangdong Province, China

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CN¥20,000 – CN¥40,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Fintech, Consumer SoftwareIndustries

Requirements

Candidates should have a Bachelor's degree or higher and at least 3 years of relevant work experience, preferably in sales or customer operations team management. Experience in banking, cross-border payments, foreign exchange, or cross-border e-commerce is preferred. Candidates must possess strong self-motivation, be results-oriented, and have excellent leadership and teamwork skills. Strong communication and planning abilities are required, along with the capability to analyze customer behavior and build long-term relationships. A keen market insight and analytical skills are essential.

Responsibilities

The Account Manager will lead a team to manage industry clients acquired by sales teams, developing maintenance, renewal, and upselling plans based on company strategy. They will guide the team in executing tasks, managing timelines, and achieving goals while ensuring stable transactions and identifying client needs. The role involves understanding pain points in various industries related to cross-border transactions and collaborating with internal product teams to enhance solutions and customer experience. Additionally, the manager will track industry information and provide feedback to support sustainable business growth.

Skills

Sales

Account Management

Customer Onboarding

Business Development

Cross-Border Transactions

Currency Exchange

Foreign Exchange Risk Management

Team Leadership

Strategic Planning

Customer Relationship Management

Airwallex

Cross-border payment solutions for businesses

About Airwallex

Airwallex provides cross-border payment solutions for businesses of all sizes, including small to medium-sized enterprises and large corporations. The company offers a range of financial services such as multi-currency accounts, international money transfers, foreign exchange services, and payment gateway solutions. These services are designed to facilitate efficient and cost-effective international transactions. Airwallex uses advanced technology to ensure that these transactions are fast and secure. Unlike many competitors, Airwallex focuses on building financial infrastructure that supports the digital economy, allowing businesses to operate seamlessly across borders. The company's goal is to simplify global payments and make them accessible to businesses worldwide.

Key Metrics

Eastern District, Hong KongHeadquarters

2015Year Founded

$877.4MTotal Funding

SERIES_ECompany Stage

FintechIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Employee Equity Programs

Risks

Increased competition from fintech startups could erode Airwallex's market share.

Regulatory scrutiny in Asia-Pacific, especially China, may impact Airwallex's operations.

Volatility in foreign exchange rates poses a risk to Airwallex's revenue streams.

Differentiation

Airwallex offers a comprehensive suite of cross-border payment solutions for businesses.

The company integrates financial services into platforms, enhancing customer experience and efficiency.

Airwallex's global presence with ten international offices supports its expansive service offerings.

Upsides

Airwallex reported an 83% revenue increase in APAC, showcasing strong regional growth.

The partnership with Carwow enhances Airwallex's visibility and operational efficiency in the UK.

Airwallex's expansion in EMEA with new offices boosts its international market presence.

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