Account Manager, SME & Growth at Airwallex

Hong Kong, Hong Kong

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Payments, Financial ServicesIndustries

Requirements

At least 3+ years of B2B experience managing and growing technology/Fintech relationships with SME accounts
Strong verbal and written communication in both Cantonese (Chinese) & English
Experience with complex sales, comfortable selling to C-level executives
Strong relationship-building skills, both internally and externally
Exceptional communication skills, comfortable conversing with people of all backgrounds and domains
Problem-solving abilities: creative solutions, understanding new products, asking right questions, simplifying complexity
Success-oriented, accountable for KPIs and revenue targets
Technically minded with prior experience in API B2B sales or account management for a similar organisation

Responsibilities

Build deep relationships with your portfolio to best understand their needs & provide value-based solutions utilising our range of products and services
Be an advocate for Airwallex and ensure our Business Account (SME) customers are using our services to their full potential
Achieve revenue targets by focusing on input metrics to deliver the relevant outputs
Forecast & build out a pipeline within Salesforce to accurately track numbers for the business to understand how/when/what success you’re driving
Build relationships with internal stakeholders to share insights from customers & help build out the roadmap of products

Skills

Key technologies and capabilities for this role

Account ManagementUpsellingCross-sellingRelationship BuildingFintechPaymentsCustomer SuccessSME SalesMulti-stakeholder EngagementTreasury Management

Questions & Answers

Common questions about this position

What is the location requirement for this Account Manager role?

This role is onsite and based in Hong Kong.

What is the salary for this position?

This information is not specified in the job description.

What experience and skills are required for this role?

Candidates need at least 3+ years of B2B experience managing and growing technology/Fintech relationships with SME accounts, strong verbal and written communication in Cantonese and English, experience with complex sales to C-level executives, and exceptional relationship-building and communication skills.

What does the company culture at Airwallex look like?

Airwallex has a team of over 1,700 innovative people across 26 global offices, founded in Melbourne, and emphasizes cross-functional collaboration with teams like sales, product, engineering, marketing, finance, and strategy.

What makes a strong candidate for this Account Manager position?

A strong candidate is a technology-minded Fintech enthusiast with 3+ years of B2B SME account management experience, fluency in Cantonese and English, proven complex sales skills with C-level executives, and excellent relationship-building abilities across internal and external stakeholders.

Airwallex

Cross-border payment solutions for businesses

About Airwallex

Airwallex provides cross-border payment solutions for businesses of all sizes, including small to medium-sized enterprises and large corporations. The company offers a range of financial services such as multi-currency accounts, international money transfers, foreign exchange services, and payment gateway solutions. These services are designed to facilitate efficient and cost-effective international transactions. Airwallex uses advanced technology to ensure that these transactions are fast and secure. Unlike many competitors, Airwallex focuses on building financial infrastructure that supports the digital economy, allowing businesses to operate seamlessly across borders. The company's goal is to simplify global payments and make them accessible to businesses worldwide.

Eastern District, Hong KongHeadquarters

2015Year Founded

$877.4MTotal Funding

SERIES_ECompany Stage

FintechIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Employee Equity Programs

Risks

Increased competition from fintech startups could erode Airwallex's market share.

Regulatory scrutiny in Asia-Pacific, especially China, may impact Airwallex's operations.

Volatility in foreign exchange rates poses a risk to Airwallex's revenue streams.

Differentiation

Airwallex offers a comprehensive suite of cross-border payment solutions for businesses.

The company integrates financial services into platforms, enhancing customer experience and efficiency.

Airwallex's global presence with ten international offices supports its expansive service offerings.

Upsides

Airwallex reported an 83% revenue increase in APAC, showcasing strong regional growth.

The partnership with Carwow enhances Airwallex's visibility and operational efficiency in the UK.

Airwallex's expansion in EMEA with new offices boosts its international market presence.

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