Account Manager, Shanghai at Adyen

Shanghai, Shanghai, China

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Payments, E-commerce, Gaming, Travel, StreamingIndustries

Requirements

At least 4+ years of experience managing enterprise-level clients in a fast-paced and dynamic environment
Proven track record of winning share of wallet and cross-selling/upselling deals for digital and retail clients (e-commerce, gaming, OTA, streaming services, etc.)
Excellent project management skills, including coordinating complex projects and working with cross-functional teams
High-energy, dynamic, hands-on self-starter with a proven commercial edge and entrepreneurial drive
Excellent communication skills and the ability to build relationships at all levels
Ability to work seamlessly with a global, multicultural team and handle uncertain situations and ambiguity

Responsibilities

Be fully responsible for the success and satisfaction of your merchants
Drive growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with key contacts
Build and sustain relationships with key merchant stakeholders, leveraging those relationships to drive the best possible merchant experience
Assess, clarify, and validate customer needs on an ongoing basis, providing expertise, education, and guidance to merchants as they craft and execute their payments strategy
Coordinate any internal projects regarding your merchants
Work and collaborate with colleagues in the global Adyen team

Skills

Account Management

Client Relationships

Cross-selling

Upselling

Project Management

Commercial Acumen

Communication Skills

Adyen

Global payments platform for businesses

About Adyen

Adyen simplifies and accelerates transactions for businesses by providing a comprehensive payments platform. This platform allows businesses to accept payments online, in-store, and on mobile devices. Adyen operates directly by processing payments without relying on third-party banks, which enables a seamless payment experience. The company serves a wide range of clients, from small startups to large enterprises, and generates revenue by charging transaction fees for each payment processed. Additionally, Adyen offers risk management tools to help businesses reduce fraud and chargebacks, as well as point-of-sale systems for in-store payments. Adyen's goal is to continuously innovate and expand its services to meet the diverse needs of its clients in the global payments industry.

Amsterdam, NetherlandsHeadquarters

2006Year Founded

$313.8MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Global exchange program

Adyen+

Delicious healthy lunches

Phantom share package

Yearly trip to Amsterdam

Normal course of life

Risks

Increased competition from Spendesk in the European market threatens Adyen's market share.

BNPL expansion may lead to regulatory scrutiny in consumer protection-focused regions.

Collaboration with Doctolib exposes Adyen to healthcare data privacy and security risks.

Differentiation

Adyen offers a unified platform for online, in-store, and mobile payments.

The company holds acquiring licenses, allowing direct payment processing without third-party banks.

Adyen's AI-powered Uplift suite optimizes payment conversion and fraud management.

Upsides

Partnership with Intuit expands reach among UK small and mid-market businesses.

Collaboration with Affirm taps into a $185 billion BNPL market opportunity.

Adyen's healthcare partnerships open new revenue streams in the European market.

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